Don't stay here if you like small standardised and characterless rooms, poky public areas, surly untrained staff, self-service, expensive WiFi and other extras, canned music, The North West Castle doesn't have any of these these! Go NOW - there's a special 40% off offer for January 2012 - dinner (5 course!) B & B for £57.50 pn (even less if... More

Had a lovely stay at the North West Castle. Extremely clean rooms and yes could probably do with updating a bit but all adds to the quaint appeal of this hotel. We had a family room and was impressed that our son 13 actually had his own room off ours. Ice rink and pool in the hotel made entertainment for... More

You can't really say "very good", because the place is in desperate need of a bit of TLC, but it is an above average experience thanks to old-world charm, lovely friendly staff, and good food. We had great fun as we were in a big group, there for the curling, so it ticked all the boxes. However...I wouldn't have enjoyed... More

My first visit to this hotel was 20 years ago and nothing has changed, rooms are in need of refurbish, menu is basic, the staff still wear pinnies.....only positive is the rooms are Wifi free. More

A rare quality today but from the moment you enter the lobby you know service wont be compramised. The staff throughout the hotel goes the extra mile with passion to ensure there bit in making for a wonderful stayover.I had stayed at the castle in the past and wanted to share this experience with my partner so stayed over before... More

Used North West Castle 29th September for our 25th. Absolutely up to the usual high standard. Food, service and staff all excellent. Cannot thank them enough. More

Stayed here for a week while working in the area.Ok the hotel does seem a bit dated,however, the whole place was spotless.Every member of staff was polite ,courteous and only too happy to help in any way.The hotel overall is a credit to the owner and staff alike.curling rink wasn't open yet so didn't see it,but the swimming pool and... More

Initially wanting to stay in Portpatrick in their chain of hotels, a lovely little unspoilt harbour,the price dictated,£58.00 pppn in Stranraer against £79.00 in Portpatrick where you can use the facilities,i.e the pool ,fitness suite at Stranraer. In my opinion the Portpatrick hotel is in a nice position regarding views wise[providing you pay the extra for a harbour view]but apart... More

When we have no babysitting at the weekend the cry is always the same. Where are we going? My wife and I decided to act on a recommendation we had from a lady we met in Peebles Hydro, another of the McMillan group, and head for the North West Castle. First impressions were not good as we entered a dark... More