as people have said before 'never again' the service couldnt get any worse. staff was rude and not helpful, you just get the run around. stay away. more

We arrived at 3:00 pm for check-in. The line wo register was to the front door (and it's a big lobby.) Only two of the four registration desks were open. After finally getting to register we were told that rooms were not yet ready but they would call us when they were. We headed for Beale St and the National... more

The hotel itself is impressive, but: 1. Parking lot (that you can get too) is a walk. 2. Internet service is not free $10/24 hr. Wireless in the lobby is free but very uncomfortable and mine kept re-setting. 3. No free breakfast. more

Beds were extremely comfortable, with down comforters on top and bottom. Pillows were good and did not give me a stiff neck. Loved the view from the room and the lobby is very attractive. Only downside was there was no refrigerator in the room, and the air quality was rather dry. I would stay here again. more

The location was a bit far from downtown, but it suited our needs just fine because we were going to an event closer to east Memphis. One of the top selling points was the free parking. All the downtown Memphis hotels were significantly more expensive and you had to pay parking fees on top of that! If you do not... more

Absolutely the worst experience I have ever had. I stayed here for a three day vacation to do some sightseeing. I arrived on a Friday morning and checked in using my debit card for the room. By Saturday morning when I went to use my debit card, my card was declined. When I called my bank to find out why... more

Our first night, the people above us made so much noise that sleep was impossible. I think the rooms are poorly insulated or something. It sounded like people were right outside our glass window. Numerous compaints to the front desk didnt do any good. The next day we were moved to another room. The people next to us were so... more

Decided to tag along on hubby's business trip.Our room was clean when we arrived. I was relieved after reading some of these reviews. However, before we arrived was the ONLY time the room was cleaned. During our two night stay- we did not recieve any housekeeping services. Not even clean towels. There is no fridge in the room. I felt... more

I just returned from a great weekend in Memphis, TN. I was in town for the Southern Heritage Classic Football Game between Tennessee State University and Jackson State. The Hilton hotel stay was great - the rooms were very clean and had alot of space which was well worth the price that I paid. The staff was also very friendly. more