Ok, so this one is a bit rough. We booked a block of 8 rooms for our daughters graduation last weekend. Saw the reviews and was a bit hesitant but my first choice in Memphis was booked up (reviewed previously). So we settled for the Westin. First, i have stayed at many Westin properties and they are normally above average.... More

I was a bit concerned about this hotel, from some of the reviews I'd read prior to my stay; however, I found the staff to be prompt and courteous & the room to be clean and comfortable. They have an adequate gym facility, a nice lobby bar, and a restaurant that quickly whipped up some late night sweets we were... More

Like about 60 other pre-registered patrons of the Westin Memphis Beale Street hotel, I received the cancellation e-mail 3 days ahead of my arrival date. My reservation was made in November 2012 and there were others with reservations over a year old that were "Walked" due to over-booking (mis-management) by the hotel. Like the other posts, voice mails were left... More

I booked this hotel 6 months ago only to receive an e-mail 3 days before our arrival that the hotel was overbooked and our reservation was canceled! I have left 9 voicemail messages for customer service managers "Gary" and "Don" over a 24 hour period to get an explanation and neither has returned my call! I called "corporate" Westin only... More

This week I received the email below from the Westin Memphis Beale Street. To summarize, the hotel had overbooked so they cancelled my reservation that I had made a month in advance and did not provide alternative accomodations. They provided phone numbers for other hotels but there is a big event in Memphis this week so all of these hotels... More

Trying to find one negative thing to say about this hotel. Ok, Maybe it is I wasn't there long enough. This is among the best I have ever stayed in. Was greeted by a lovely Bell Hop when I pulled up. Front desk personnel were wonderful. Room was spacious and well furnished. Bathroom was large and the double shower head... More

A large modern 'Westin' hotel very well located for Beale Street and opposite he stadium. Good staff but not exceptional as we had seen at other locations during our trip. Valet parking (but at the usual high price!) Very well appointed comfortable large bedroom and bathroom. We ate in the restaurant in the evening and again for breakfast. Better service... More

I stayed at the Westin Beale St recently and was impressed with everything about it. The rooms were massive, the location is close enough to walk to Beale St, but far enough to be away from the noise, and the staff was amazing. I would say this is the best hotel to stay at in all of Memphis...and would recommend... More

Stayed here for a wedding. Superb location on Beale an across from Fed Ex forum, and the room seemed far more luxurious than I expected. The beds were extremely comfortable, and the bathroom unexpectedly huge. But the service... complicated. Understaffed I guess. Just too many miscommunications. Called down to have the vallet have the car ready, made it downstairs and... More