We arrived on Jan. 1 for the Liberty Bowl, to find a full capacity hotel with only one elevator working for starters. Never saw any attempt being made to repair the elevator. The first morning my entire family had to take cold showers (no hot water at all). The next morning when we realized there was no hot water again... more

My sisters and I stayed here to attend the 5K for St. Jude. We wanted a hotel close to the start and finish line. We killed 2 or 3 roaches in our rooms! The staff was awesome, but we will never stay here again. Our rooms were next to an alley and we could hear trucks beeping as they were... more

Hotel location is absolutely brilliant. You are right across from the Peabody Hotel and only 5 minute walk to Beale Street and to Missisippi River. OK - Hotel is old and in need of repair and modernisation which the staff did tell us is happening. Our room was big, clean and adequate for our needs. There were no views but... more

Easy booking online...Staff was very friendly and we felt completly safe our entire stay..For 15.00 per we had valet parking and more importantly felt that our car was safe. Everything was within a short walk, the beautiful horse drawn carriages were lined up out front at night, the staff was very helpful to call us a safe cab when we... more

Filthy hotel. Uncaring staff. Stench in the room. Noisy fan for heating/cooling system that defied attempts to shut it down. Towels not replaced. Trash not emptied. Everything seems to be fallling apart. What is really amazing is the place seems fully booked on weekends. There are many staff members moving around, but none seem to be doing anything constructive. This... more

We travel to downtown Memphis a few times a year and have been doing this for several years. We usually stayed at Springhill Suites, but a few months ago they were booked up, so we searched TripAdvisor for top-rated hotels downtown. We discovered the Benchmark this way. Our stay was very good. We just returned from another stay there, and... more

I was suprised to walk out the door to walk straight across the road and into the Peabody hotel, which is a world apart from the Benchmark and a lot more expensive. The lobby and rooms were all looking a bit old with water leak patches all around the hotel making the carpets smell a bit. But on a plus... more

Everything in this hotel in worn out and looks it. The elevator is scary! The towels are few and far between and also quite thin. The street outside is very noisy all day and all night. The staff are very, very nice and helpful, but the hotel itself is a dump. more

I was arranging a trip to Memphis and was surprised to find no rooms available on the internet for the dates we needed. My goal was to find a decent hotel near Beale Street , and when the internet showed no rooms were available at any of the "big name" hotels, the Benchmark suddenly became my only option. I had... more