A very disappointing experience, much like the other Novotels I have stayed in. The rooms were small and cramped, with stained carpets and a pillow conveniently placed over the stained bed cover. The bathroom was small and dirty, and for some reason, I expected that we would at least get a bar of soap and shampoo for $300 AUD a...
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Dear Canberraguy,
Thank you for your post. I am disappointed that your stay did not meet your expectations. As you may be aware, we have commenced a full refurbishment of the hotel which will result in a contemporary new look. I am very excited about the product that we will be offering once the work is completed later this year....