My family and I been staying at AEA Mascott for a few times in a last 3 years. Never failed. It always our 1st choice when we go to Sydney. Feels like our 2nd home. The staffs are always nice. the unit clean, the space quite big and the verandah just a plus point and everything just sweet. I just...
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My daughter and I stayed in a 1bdrm grand deluxe apartment for 5 nights and it was great. I really wasnt expecting much but was pleasantly surprised. The apartments have been refurbished and the 1 bedroom apartment we had was massive. The location was great, but not sure how you would go without a car. it was quite surprising how...
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Review collected in partnership with this hotel
Hi there stella f! I’d like to thank you for leaving us this review, as often our guests tell us how helpful it is for them to read the feedback of past guests before booking accommodation. We also like to hear what you loved about the apartment and areas we might improve, as customer service is paramount here at AeA....
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I've titled my review "thank you" because of the terrific service my husband and I received during our 10 day stay.
We booked in because it is convenient to St George Hospital at Kogarah - 10 mins drive - and it was at a very reasonable rate.
For 3 nights -$139 night - we stayed in an upgraded gorgeous 1...
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Thank you very much for leaving us this review. As a serviced apartment provider, customer service is paramount so your feedback is very important to us. Often guests tell us how helpful it is to read past guests’ comments before booking their own visit and we are always eager to hear how you liked the apartment and where we might...
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We stayed for 3 nights and had a great time. My two daughters (6,9 yrs) had a ball. Very spacious and quiet. As we went out for most of the time,when we got back to relax it was nice and quite. The staff were lovely. We will definitely stay there again on our next trip to Sydney! ;-D
Hi there Toshnco! Firstly, we’d like to thank you for leaving us this feedback as our guests often tell us how helpful it is to read past guests’ reviews before booking their own visits.
We are so glad to hear that you and your daughters enjoyed your stay at AeA Sydney Airport. Thank you for pointing out how spacious our...
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The apartment I stayed in was spacious and light (apart from the tiny, dark bathroom) but the tone of the place and its communication is aggressive and punitive; lots of chores and instructions, and penalties if you don't comply! I thought I was back in a 1980s youth hostel.
Maintenance of the apartment was also a bit poor. The bedroom...
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Hi Lisa M, firstly we’d like to thank you for taking the time and leaving this feedback, as at AeA Sydney Airport, our focus is on customer service and our guests. Your comments are very important to us and I can assure you they will all be taken into consideration.
I apologise that you felt the communication and signage at...
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We stayed at these apartments earlier in the year and that is why we returned. The one we stayed at earlier in the year was well equipped and on the sunny side. The location of the apartments is central and they are reasonable spacious. However the apartment we stayed in this time was not good, the place smelt of smoke,...
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Firstly, I would like to thank you for choosing AeA Sydney Airport again, upon your return to Sydney. In addition, thank you for pointing out that your previous apartment was sunny, well equipped and that our AeA Sydney Airport building is central and spacious. We are known for being spacious and we do enjoy a central location right near Sydney...
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Stayed for 2 nights with a view of booking a 28 day stay. The dirty unpleaseant smell outside the lift was the first thing that raised our suspicion.
Upon arrival (off a tiring flight) found there was no hot water in the apartment, not to worries we'll have a cuppa. No milk of any kind, not even UHT! Settling with...
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Thank you for taking the time and providing feedback on your stay here at AEA Sydney Airport Apartments. I would like to personally apologise that you did not experience the standards we uphold here at AeA. As a brand, customer service is our forte, so I can assure you; this is not typical of our apartments. Your comments are very...
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We stayed here for one night before an early flight out of Sydney Airport. The spacious apartment we were allocated was well equipped and suitable for longer stays with full cooking and dining facilities with a washing machine if needed. The apartment is located on a busy road however was not noisy at ll during the Saturday night we stayed....
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Thank you so much for sharing with the Trip Advisor community about your time with us. We are so happy to hear that you enjoyed your stay at here AEA Sydney Airport. As a brand we truly focus on customer service so we are so glad to hear that you found the apartment spacious and well equipped. We really value...
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On face value, the apartments look ok. However, they're not kept clean. Fire alarm kept going off. Quite noisy....and most of all, the manager, Mark Sutton has a completely cold, "take it or leave it attitude". He is happy to compare you to other customers who are willing to just pay and put up with the shortcomings of the place....
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Thank you for taking the time and providing feedback on your stay. We are sincerely disappointed that we failed to provide the exceptional service we always strive for here at AEA. Your comments are very important to us and I can assure you we have taken them into consideration.
We would like to apologise that you were disturbed by the...
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When looking for a hotel or apartment to stay for two nights in Botany, I chose the AEA Apartments because they offered a 1 and 2 bedroom apartment with living room and kitchen facilities - rather than a room only hotel suite.
Travelling with another conference attendee (female), we needed two separate bedding arrangements and while online CHATTED with the...
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Thank you for taking the time and providing feedback on your stay. We are sincerely disappointed that we failed to provide the exceptional service we always strive for here at AEA. Your comments are very important to us and I can assure you we have taken them into consideration.
We would like to thank you for pointing out that we...
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