My name is Mike Heitzman and we celebrated my parent’s 60th wedding anniversary this past weekend at your Embassy Suites. Dealing with both Kim & Sue was a pleasure in helping me set up the arrangements for this event. When my folks first arrived, they mentioned that you came over and spoke to them and upgraded them to the Presidential... More

My wife stayed at this Embassy Suites on a last-minute business trip to Nashville, arriving on the afternoon of 2/13, and returning on 2/15, with no consideration that 2/14 was both Valentine's Day and our anniversary! Of course the location, accomodations and cooked-to-order breakfast were all superb, but the customer service was outstanding! We have never been separated on an... More

This was the first time for us to host an intracompany conference for our company. Close to airport, no "rifraff" around the area, room set up, service through the day, breaks, lunches, A/V equipment....everything went well without a single slip up. They were very accomodating to our requests. Good value. More

I used to stay at this hotel a lot on business about two-three years ago. I always stayed in a different room each time. At some point I realized that most of the room accommodations were shabby and not always as clean as they should be. Rooms could contain any or all of these issues: stains on carpets, chairs and... More

rooms were nice very roomy breakfast was good lots of choices lines long if not at the right times managers reception good good music line up for free drinks should have limits on drinks staff very helpful elevator stuck with pppl in it 2 times good location to opryland and nashville right inbetween would stay again More

First off, the manager on duty tonight 12/26/2011 @ 10:25 PM deserves a war medal for valor. I checked in and listened to her politely greet each patron while the front desk phone was ringing off the hook. We checked in and proceeded to the indoor pool with our 15 month old. Upon arrival we noticed no clean towels. After... More

Standard Embassy Suite, but my kids loved the Birds in the lobby. Breakfast was ok, but both times I stayed here, seemed to be a lot of "rif-raff" at the buffet bar (i.e., a little chaotic; post wedding party crowd). More

This hotel was in a great location for my meeting. The staff was nice and helpful. However, the rooms need updating. It looks like it has been quite a while since a good remodel job has been done. More

The rooms were nice. The free breakfast was horrible and you had to wait in a long line to even eat. The line to have your omlet freshly made was even longer!! Also we had to use our room towels for the pool because there were no towels in the pool area. So we were out of towels in the... More