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Best Western Downtown Convention Center

2.5 of 5
711 Union Street, Nashville, TN 37219 (Downtown Nashville)
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Best Western Downtown Convention Center
Ranked #85 of 144 hotels in Nashville
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215 reviews from our community

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Date Rating
Champaign, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

Went to Nashville for girls weekend. Best Western Convention Center was perfect location. Staff was super friendly and helpful right from the start. Room was clean beds comfy. We stayed four in the room only issue was no separate door between stool/shower area and sink/vanity area so only one could get ready at a time. We made do using desk... More

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See 2 more reviews by Debbie N for Nashville
GM711, General Manager at Best Western Downtown Convention Center, responded to this review
10 May 2013

Dear Debbie, Thank you so much for letting me know about your positive stay. It is important for me to know what is working and what is not. Our location is a good one to any venue along with the amenities such as the Deli & Market, Cafe Fuzion Restaurant, free breakfast and wifi are just some of the things... More

Turners Falls, Massachusetts, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 7 May 2013

Conveniently located near the capitol area. Short walk to farmers market, museums, honkytonks etc. The beds are new the remainder of the room was icky and old. The bathroom was dark. The front desk staff were awesome though. Much improvement needed. Seems to be in progress, or progress has stopped. Had to hop over a treadmill to get to the... More

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See 3 more reviews by Ivannapetapooch for Nashville
GM711, General Manager at Best Western Downtown Convention Center, responded to this review
10 May 2013

Your comments are much appreciated as to the quality of service of received from the staff. As we are still in our renovation process, we do expect there will be some issues that will eventually be addressed. I do apologize experience and for the street and fan noise. I hope when we are completed you will give us another chance... More

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Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 May 2013

The staff are friendly, and the location convenient, but this is a tired old hotel with outside corridors. The current refurbishment attempts to address some of the shortcomings, but my remodeled room had street noise competing with a noisy bathroom fan, and the only coat-hangers were behind the bathroom room door. The single elevator was slow and noisy, and the... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
7 May 2013

Appreciate the comment and I apologize for you not being satisfied with your stay. We are still currently addressing all of the issues you claimed and will continue to make improvements. Your comments are being listened to and in time I hope you will give us another try. Thanks so much for staying with us! More

Clarksville, Tennessee
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 May 2013

Going to a concert in Nashville, TN? Best Western Downtown Convention Center is your best pick. We had a nice clean room, comfortable queen size beds, and a decent continental breakfast. The only parking is valet, but you know your car is safe. The hotel is within walking distance to The Bridgestone and Nashville's downtown. We thought we had reservations,... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
7 May 2013

Thanks so much for your wonderful comments and I really appreciate knowing that "Momma" Gwen took great care of you. Know what is working and not working is important to us and I thank you again for taking the time to do so. Please come and visit with us again! More

1 review
2 of 5 stars Reviewed 4 May 2013 via mobile

We came to nashville for a concert and wanted a hotel within walking distance of Bridgestone. When we walked into the lobby we waited for several minutes for the lady at the front desk to acknowledge us. When we finally got registered, we were directed to the darkest, noisiest elevator I've ever been in. When we got to our room,... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
6 May 2013

Thanks for your response and concerns. As females, I know it's difficult when traveling and I know that any negative perceptions especially downtown can sometime be a little scary for some. I do apologize if we did not acknowledge you properly and quickly and I will be following up with the staff to ensure we are being more consistently aware... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 May 2013

As 2 Australians travelling around the US, we have decided to review all properties we stay at on Tripadvisor. Yes - this property is an older one, but the room we stayed in was remodelled, so no complaints. Clean room, great bed, great location. 3 blocks from the heart of downtown Nashville and at a very modest price. Would stay... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
5 May 2013

Thank you for the positive comment as it s an indicator we are moving in the right direction. In the hotel business it is understandable that we may not please all people but it very encouraging to us to know that you were satisfied. When in Nashville, please stay again and we appreciate you taking the time to comment. Our... More

atlanta, ga
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 April 2013

Downtown Nashville is expensive. For the money, this is about as good as it gets. The rooms are a fraction of what you pay next door at the Sheraton. If you don't plan to hang out in the room, this hotel will do fine. PROS: Good location. The employees we encountered were more than just friendly. They had lots of... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
29 April 2013

We appreciate you commenting on your recent stay. The Pro items and Cons are accurate. The Cons are currently being addressed with the remodel and pricing was high due to the Music City Marathon. I thank you for taking the time to let me know of your experience and we will maximize every effort to make future stays better. Hopefully... More

Chicago, IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 26 April 2013

My family stayed at Best Western Downtown Nashville on 04/24/13. We arrived around 8:30PM after driving about 10 hours and planned to stay only 1 night. Upon arrival we were immediately met with the valet on duty who was extremely helpful and courteous. It should be noted you cannot park your own vehicle on site; there is only valet parking... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
27 April 2013

Thank you for your thoughtful and respectful review and I do apologize that a crib was not available when you arrived and will inquire as to why it was not. So that you know, your satisfaction is very important to me and the staff and we will continue to address issues brought to our attention. We also want to remind... More

Kansas City, Missouri
1 review
1 of 5 stars Reviewed 24 April 2013

We were very disappointed in our room at this Best Western. The room was tiny, open to outside street noise, and had the most disgusting carpet we've ever seen. The walls are paper thin which allowed us to hear conversations and activities that we preferred not to know about. Also, we had hoped this hotel would be within walking distance... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
25 April 2013

I appreciate your comments and we are working as effectively as we can during a very busy period to do renovations. I do apologize for not exceeding your expectations and thank you for the positive comment about the staff. More

Birmingham, Alabama
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 April 2013

The staff was very pleasant,room was very clean and beds were comfortable,continental breakfast and wifi provided. Check in was fast and valet parked our car. Location is great...close to everything downtown. They are currently doing renovations at the hotel but that was not a problem. Our room had recently been updated and was actually pretty nice. No noise problems, did... More

Was this review helpful? Yes 1
GM711, General Manager at Best Western Downtown Convention Center, responded to this review
20 April 2013

Thank you for your review. I do appreciate your comments regarding clean rooms, nice beds and great service from the staff. Price wise downtown is very certainly understandable as it will always cost a little more based on location as well as parking which is limited but expensive for businesses to provide. The good is that our lot is on... More

 
 
 
 
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Additional Information about Best Western Downtown Convention Center

Also Known As:
Best Western Downtown Hotel Nashville
Best Western Downtown Hotel
Best Western Nashville
Nashville Best Western
Address: 711 Union Street, Nashville, TN 37219
Phone Number:
Region: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #85 of 144 hotels in Nashville
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Best Western Downtown Convention Center is a great location in downtown Nashville at an affordable price. It has 100 guestrooms and 1 guest suite. Amenities are a Breakfast Room with a free deluxe continental breakfast, Exercise Room, Guest Laundry, ATM and free internet. There is elevator access, a full service convenience store and restaurant on site. The hotel also offers “valet parking only” at a discounted fee. ... more   less 
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