The worst service ever! Front desk very robot like people. Room was not clean on second day stay, called downstairs and was told housekeeping gone for the day and if I wanted I could come down and get towela or other necessities. Water in rooms either scorching hot or ice cold, again when told to the robot in front desk... More

Checked in 4/26 for 2 nights. Didnt spend much time in hotel, just really to sleep. Didnt even think of checking (or caring about!) pool or exercise room. Parking was tight, and when we returned from concert Saturday night the garage was full. After maneuvering out of the full garage the desk clerk made a note of our problem and... More

I haven't stayed in a hotel this bad in a very long time. From the renovations that were going on and cut off the hot water to the absense of wireless, this was terrible. It wasn't that clean, didn't provide rollaways and in fact had too much furniture in the room to manuever. In fairness we were forewarned about the... More

This was the worst hotel experience ever. I chose this hotel because it was across the street from the hotel and we were desperate for a good night sleep. The experience began badly with the parking. I could barely maneuver my truck around the tiny garage and then I had to walk down three flights of stairs with a bad... More

We chose this hotel cause it is close to the hospital. But never again. The rms are nasty & smells of cigarette smoke through the whole place. The front office staff are very very rude. They say that there is wifi but I was never able to connect to it.

We booked this hotel because it was close to Vanderbilt where my husband had a doctor appointment. We arrived at 1:00 pm and even though our room was ready, we had to sit in the lobby until 3:00 pm. I get that check in is 3:00 but we had traveled for many hours to get there and we definitely needed... More

The hotel was awesome. The best shower in a hotel ever, but they double charged our card. Kayak took their money and so did Guesthouse. So we paid double the price. I even told the front desk at checkout that the booking was paid for through Kayak/travelocity and apparently he ignored me. Looks to be messy till someone checks their... More

My husband was air-lifted in May to Nashville for transplant at Vanderbilt/VA Hospitals. As his caregiver, I will say our middle of the night arrival in the city was just a bit surreal. First thing in the morning, the Transplant team directed me to my accommodation at the Guest House Inn. I didn't know it at the time, but it... More

We booked a room here to go to the doctor at Vanderbilt and couldn't get our keys to work. After four trips back down to the front desk the front desk clerk finally rolled her eyes and sent a maintenance man up to help us. Make a long story short he moved us to another room where the keys worked... More