Thank you for commenting on your recent stay with and we are delighted that you had an excellent stay. Our management team reviews guest feedback daily and it was particularly exciting to see feedback on the housekeeping team. They have a very hard job and it is rewarding to hear about their smiles and the personal attention they offer to... More

Thank you for taking the time to critique your stay and offer feedback to us. First, I would like to apologize to you about our procedures that have an apparent gap that failed to acknowledge your diamond status. You are very important to us not only as diamond member, but also as a frequent repeat guest. As a hotel with... More

Who doesn’t love being a winner and with that, your comments and feedback are appreciated by our winning team members. Your feedback is important to us and we are delighted that you had and excellent stay with us. Thank you for your endorsement and we look forward to serving you again soon. More

Thank your for choosing our hotel and location for the two days you were in Nashville. It was particularly nice that you recognized Angel for his efforts and service to you while here. He had been on the graveyard shift for the last year and always said that he wanted more customer contact. Clearly he proved this to you and... More

We are so happy that you enjoyed your experience at our hotel and at the Grand ole Opry. We appreciate your feedback on our exceptional team members and of the facility in general. We are glad that you had a great stay and that you enjoyed our fabulous beds and pool facility. Thank you for are business and we hope... More

Thank you for your feedback and critique of our hotel. While I wish every review would focus on our great service and exceptional team members that is simply not the case. Recognizing that we are at that point in the life cycle of hotel decor, we have submitted what we call a PIP or “product improvement plan” to our ownership... More

Looking back over the body of our critiques in trip advisor, it is apparent that our team of shuttle drivers really stands out as an exceptional group of talented professionals in the eyes of our customers. Thank you for not only recognizing their efforts, but also the quality of your overall stay including your arrival and departure experience. Your business... More

We are delighted that you had an excellent stay with us and we very much appreciate the time you took to post a review. I just read your review to one of our waiters (Pete) as he was closing out his shift and he was very excited to hear that you had a high quality experience in “his” restaurant. Our... More

Whether it is a business stay or a special occasion, we have a group of team member here that look forward to the chance to make a difference for our guests. This anniversary was a milestone for your parents so, once again, please extend our congratulations to them. I am delighted that you had an excellent stay and that we... More