Do not stay at this nasty hotel. I should of known something was not right when the "lady" at the front desk checked me in and smiled through her "tooth" and said enjoy. The carpet in the room was Nasty, Nasty, Nasty. The room smelled of mold and mildew. The bathroom was so dirty we were afraid to use it.... more

I go to the smokies regularly and thought I would try this place out...why I have no idea. I stayed in the Towers and upon check in I knew as soon as I went to the elevator I should have listened to other reviewers on here. This place is absolutely disgusting, smells like mold and dog pee and the carpet... more

The rooms are nice enough; but the carpet is filthy, the floors are dirty--I actually cleaned the floor with a Clorox wipe and it was black with one swipe; the balcony had bird poop on the chair and a cup of cigarette buttes on it; and I got locked out on the balcony because I didn't know you had to... more

We had stayed there for one night. The people were rude the rooms was dirty they sheets had stains on them the toliet ran ALL the time. When I went to the front desk and asked for our money back as we had paid for two night the lady working the front desk said she could not refund our money.... more

The rooms were terrible so we asked for an upgrade. The upgraded rooms were bigger with king beds, however, the sheets had not been changed from the guests before. I found cigarette butts on the carpet at the head of the bed. They had obviously not vacuumed or cleaned the room. The bathroom door had a broken knob so that... more

The bed linen on both beds was nasty. There was no fitted sheet on the mattress just a flat sheet. The bed linen looked as if it had been slept on several times before and the bed spreads were filthy. I layed them to the side and told my children not to touch them. We all kept our flip flops... more

My husband and I just stayed at this "more than awful" motel over this past weekend. We went by what the internet offered. It looked pretty good considering all we had to go by was the pix's and what they write about it for their own advertising. I felt like a real "low life" when I walked in the room.... more

Let me start by saying this is the first family vacation that we have taken in very long time. My story begins at their sister hotel Grand Resort Hotel. I had booked this room by going from pics and reviews on their website. The GRH was equally disgusting and I went to request my money back due to we were... more

Two words, NOT GOOD. They really have an issue with cleanliness and maintenance, and I am not the "5 star" type girl. Basic accommodations are always fine with me as long as well maintained and clean. Don't think they use good cleaning supplies, just plain old water. They just need to hire professional cleaners to come in and do a... more