Hotel still being remodeled. Noise, confussion, disruption. No cancellation clause. Didn't know in advance, or would have booked a different place. Untrained staff. Unconcerned general manger. Displacient, rude, and arrogant. Possible safety concern issues. more

we have been staying there for many years and when we mad our reservations we were told that they where redoing the hotel we travel with our pets and we hope that the owner will leave some rooms pet friendly and as far as the staff there Anthony in maintenance and Sunshine at the front desk are the best very... more

We arrived at 5am and the lady at the desk could not locate our rooms, even though we had previously booked them after a fruitless search she called the General Manager remind you this is 5 in the morning through her, he apologized and gave us a free upgrade for the misunderstanding this is what i call service with a... more

NPRL492-09 We always stay here when we come to Pigeon Forge because of the heated indoor pool and the convenience of traveling to all of the shopping places. The back road is also easily accessible to go over to Dolly Wood. We also like the fact that there is enough room for 2 grandkids.We have stayed here in October for... more

I stayed at the hotel with my 2 daughters. The hotel is under construction, but the rooms are discounted to compensate for that. The crew here are very helpful and friendly. The rooms were super clean. I would stay here again. more

NPRL164-09 We have stayed her for over 5 years. We keep coming back because of the location, service, and price. The rooms are in need of renovation, and that is being done. We have reservations to come back for New Years and are looking forward to being in one of the new rooms more

We stayed four nights and were very pleased with our room. It had a clean scent. Staff were friendly and very helpful. Discounted rates were given for the restaurant next door, along with discounts on show tickets. It was conveniently located with plenty of parking- easy access in and out onto the Parkway. Even though remodeling was taking place, it... more

ID Code: NPRL146-09 I have stayed at this hotel for the last 10 years, two or more times a year. The room I shared this year with my parents needed some general maintenance. I realize the hotel is under some construction, but don't want to see high priced rooms when I come back. The room I had this year was... more

Be advised National Parks Resort Lodge offers discounts for positive reviews on this site. We were greeted by a salesman who badgered us to attend a timeshare conference LITERALLY every time we went in or out of the hotel. The hotel had nasty, moldy furniture stacked outside...why, I don't know. The plexiglass window in the elevator was repaired with some... more