We stayed here in the summer of 2011. Paid over 100$ for the room, but there were dead bugs all of the floor. The blankets looked like they had not been cleaned in weeks, hair everywhere. The really itchy blanket (the one between the sheets and comforter) had a small bug on it that was white. I took it to... More

My family has been staying at this hotel for 15 years, every year in May. My grandparents have been staying at this hotel for over 30 years. This is the best hotel in Pigeon Forge and the only hotel my family and I will stay at. The employees and Manager are very friendly and the cleaning staff is very good.... More

We tried to stay at this motel October 2011 but we were invaded by roaches. They were crawling everywere across the phone and up the walls. We called the front desk and told them we would be checking out and wanted our money back, Betty the front desk clerk of course was only doing her job what she was instructed... More

We have stayed at the River Place Inn for 25 years when we are in the area for vacation or just a weekend getaway. We love the motel and the employees who are at the check in desk are so friendly and welcoming. We have recommended River Place on many occasions and have found that our friends and family are... More

reserved and stayed here for 4 days. dirty bathroom floor all 4 days even after complaint. Terribly thin bath towels. No towels for pool. Ripped bed sheets. Asked for extra blankets told to turn off the AC. Very rude treatment by lady I presume is the owner. Called for extra towels told we were on the list. Continental breakfast was... More

The Hotel was nasty. TV didn't work, Frig in room did not work. Beds were stained burn holes on the chairs, beds, over all it was just gross. The staff were rude, did not want to fix the frig. We have 2 small kids and need the frig for milk. The next morning we went to check out and the... More

I booked this hotel for the pool and the river, so that my children could see and feed the ducks. The pool did not have the slide or umbrella (as what the manager said it was) that was in the picture on the website. We went to go swimming and found that it was already occupied by the ducks. We... More

We made reservations two days b4 arriving. We reserved two cabins with Jacuzzis, they had us down for two hotel rooms w/o Jacuzzis. No apology, no effort at all to make things right, just "Uh...no, this is what you reserved" and a few more rude comments . We left b4 the conversation got out of hand, we went down the... More

the cabin was great just what we needed for our trip loved we could walk to everthing but the cabin made us fill like we was in the mountions and it was very clean and not what i would call a rustic cabin at all is was very beutiful inside the staff was outstanding and new just what we needed... More