We rented 2 cabins over the Thanksgiving Holiday in 2007. Upon arrival, our cabins were not ready as promised at 3 pm because they were still being cleaned (after 5 pm before they let us in). Linen supplies were inadequate, we asked for additional towels which were never delivered. The water stunk to the point that we purchased bottled water for washing, drinking, etc. There were bees and lady bugs in the cabins and when we complained we were told to buy a can of bug spray, bugs are normal in cabins (we've stayed in luxury cabins at another resort and never encountered bugs in the cabins). Upon bedtime we discovered dead bugs and mildew stains in the sheets. We decided the next day that these accomodations were not satisfactory and ended up having to travel to Ashburn NC to find availability over the holiday week. The management has refused to refund our money for the week long rental. more