Do not rent from this company. We checked in and immediately noticed that the big screen TV didn't work. We called maintenance and were told someone would be over first thing in the morning to look at it. Come 10:30 am, no one had contacted us so we called again to make sure we didn't get lost in the shuffle... more

After booking the cabin "Beneath the Smoky Stars" in Aug. I went to check out the cabin in Sept. When I opened the door there was a musty smell. Down stairs I discovered it was mildew. The lady with me ASSURED me it would be taken care of before we arrived in Nov. Due to the fact I had 25... more

Dirty filthy cabin including roaches. Total misrepresentation of the cabin including padding how many Jacuzzi tubs and hot tubs there were. What apperared to be Black mold in tubs making them unusable. Kitchen appliances were broken. Not lights on outside stairway on a 5 level cabin. Nail heads popping up causing injury. Ceiling fans not working, no lightbulbs in lamps,... more

Stayed at Endless Love cabin for 4 nights, 3 days. Good - reservations were taken over the phone and the rep was great, friendly and efficient; the cabin was in a good location on the end of the street with privacy despite being surrounded by cabins; quick trip into Pigeon Forge; views are exactly as advertized; appliances all worked well... more

My husband & I and our two wire fox terriers just returned from a 5 day stay at Sugar Maple Cabins. We stayed in "Deja View". Well stocked gourmet kitchen (we cooked everynight), two large living/sitting areas, two full baths and a very nice master bedroom. The cabin was over 1700 sq feet and very reasonably priced. Loved the two... more

We stayed at Sugar Maple Cabins' New Latitude, 1107 Autumn Path Way, located inside the Black Bear Resort in Sevierville, TN from 10/11/09-10/18/09. When we arrived, the cabin was tiny compared to the deceptive pictures. Dishes in the cabinets and drawers were filthy with food on them and I had to sterilize anything we ate off of to feel comfortable... more

I will NEVER stay in a Sugar Mable Cabin again. Here are the problems we experienced when staying in Hawk's Ridge the weekend of Oct. 22 - 25. First, the beds were horrible. Second, the heat would not come on and the temp was 30 degrees outside. Third, the place was infested with flying squirrels that came out at night... more

I travel widely and have posted several reviews for TripAdvisor. I have also personally corresponded and have willingly shared travel experiences to the benefit of several readers. Now, I must strongly advise readers to be very careful about renting Sugar Maple Cabins. After weeks of researching, coordinating, and finalizing the travel details for the family from various points of origin,... more

"Gateway to the Stars" was even more beautiful than the pictures on the website. It was our first family trip to the Gatlinburg/Pigeon Forge area and wanted the whole Smoky Mountain experience. The cabin was wonderful.... pool table, fooseball table, hot tub, 2 decks overlooking the mountain, all the accommodations of home. This cabin had a very private setting, the... more