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Sleep Inn & Suites Smyrna

2.0 of 5
2689 Highwood Blvd., I-24 & Rt. 266, Smyrna, TN 37167
Hotel amenities
Sleep Inn & Suites Smyrna
Ranked #8 of 8 hotels in Smyrna
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13 reviews from our community

    Trip type
Traveller rating
    2
    1
    2
    4
    4
Date Rating
Middle Tennessee
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 24 March 2013

The steps smell of urine and feces. Breakfast was a joke, way overpriced, rooms small. Dont bother with this place. We will never stay here again. I wanted to clean this place myself and I did not take my socks off. Would not allow my child to go without socks. Had to go to front desk to get stopper for... More

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See 2 more reviews by Ballmom1992 for Smyrna
Smyrna, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 23 February 2013

i requested 2 rooms close to each other, i was told ok.i checked in to find that my rooms were given away and on 2 different floors!and not the type of room i reserved.i was offered a roll way bed and slight discount.we checked in just one of the rooms so we could go out to eat. returned to the... More

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IL
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 25 October 2012

Looked good from the outside but not so good on the inside. Needed a better cleaning. The room also smelled of something but I couldn't figure out what. I also thought it was too expensive for a Sleep Inn. The location is OK. There are places to eat close by. I didn't try the breakfast.

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Montgomery
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 October 2012

For the money, this Sleep Inn is very nice. Well appointed and a good breakfast. Compared to the more expensive motels int he area I would say it is worth the stay to save money and still feel relaxed and refreshed.

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See 2 more reviews by Dennis M for Smyrna
GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this review
18 October 2012

Dear Dennis, Thank you so much for your complimentary review of our hotel. We pride ourselves on the value that we offer to our guests and I am delighted to hear that you were able to enjoy it. We offer all of the same amenities as the rest of the hotels in the area, but we always have a Best... More

henderson, KY
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 of 5 stars Reviewed 4 October 2012

The Sleep Inn in smyrna had been a normal stay for me until about 3 yrs. ago when I began staying at Hampton Inn or Hilton Garden Inn and even Holiday Inn Express or Comfort Suites. However, all of these last hotels hiked their rates exceptionally high this past week-from $139.00/nite to $159/nite! In Smyrna! The rates use to be... More

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GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this review
18 October 2012

Dear Valued Guest, I'd like to thank you for your honest review of our hotel and sincerely apologize for your negative experience. I can assure you that the cleanliness issues in the room are not a typical experience. The hallway carpets were temporarily in poor condition due to the construction at the Nissan plant that you mentioned. We hosted several... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 September 2012 via mobile

I stayed on the 2 floor room 221 and it was the best stay ever. In the room the bathroom was big it came with soap,lotion and a bucket for ice. It had cable too. The hotel had an indoor pool and a computer. The workers had good manners. It was a perfect stay.

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GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this review
6 September 2012

Thank you so much for your enthusiastic review of our hotel. I am delighted to hear how much you enjoyed your experience. We strive for each and every guest to have a perfect stay. I am glad you found the amenities to be useful for you! We can't wait to see you again on your next trip to Smyrna! Thanks! More

Island Lake, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 August 2012

Upon entering the room a very strong musty smell came over us and we began to gag. We started the A/C thinking this would help. After going to dinner we came back and the smell was just as bad. I went to the desk and complained and was told it was due to recently cleaning the carpets, then the desk... More

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GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this review
6 September 2012

Dear Patsy, Thank you for staying with us and posting your honest review. I would like to apologize on behalf of the staff for the negative experience that occurred for you. While the odor of the carpet cleaner was temporary, it was unexpected and I do apologize that you had experience it. In the future, we will not rent the... More

McMinnville, Tennessee
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
1 of 5 stars Reviewed 15 August 2012

When we arrived a problem had occurred at the motel where our original reservation had been made with a water pipe on the 3rd floor so the motel was closed for clean up, I understand that things can happen so at this point no big deal. There was a sign on the door that stated all reservations had been moved... More

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GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this review
6 September 2012

Thank you for your honest review of our hotel. On behalf of the entire staff, I would like to genuinely apologize for your experience. I can assure you that this is not a typical experience here. I am happy to inform you that we are working diligently to repair or improve all of the items that you mentioned in your... More

Toledo, Ohio, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 10 August 2012

I am a choice member. I have stayed at many of the chain's hotels. This one was moderately priced, the desk gal at night was awesome. She was almost positive that the King was ready. "The maids are not suppose to check out until the rooms are clean....but sometimes they forget to do the computer end of it. Let me... More

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GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this review
14 August 2012

Dear Teri, Thank you for your honest review of our hotel. I would like to send out my sincere apologies for the issue with the sheets that you experienced. I can assure you that this is the first time we have ever had an issue such as that. I am happy to hear that Kally was able to resolve the... More

Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 August 2012

We had spent money all week on hotels when we where in Florida,and out of them all this one was the worst, all the others were great. The front desk staff was very friendly and kind, the young lady that did the breakfast was on top of things and we didn't have to wait for anything. The kids liked the... More

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GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this review
14 August 2012

Dear Sarah, Thank you for your honest review of our hotel. I would like to apologize for the poor experience you had with the cleanliness of your room. This is not a typical experience here. I have addressed each of your concerns with our Housekeeping team and we are working diligently to ensure that no guest ever has an experience... More

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Additional Information about Sleep Inn & Suites Smyrna

Also Known As:
Sleep Inn Smyrna
Smyrna Sleep Inn
Address: 2689 Highwood Blvd., I-24 & Rt. 266, Smyrna, TN 37167
Region: United States > Tennessee > Smyrna
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 hotels in Smyrna
Price Range: ££
Hotel Class:2 star (2*)
Reservation Options:
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Sleep Inn & Suites Smyrna
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