My husband and I stayed here to visit family and we found the staff courteous and the room clean. The bed was very comfortable. I did notice the cigarette smell in the hallway as mentioned by the previous posters, but our room did not smell smoky. The breakfast was okay, the standard Best Western fare. We would stay here again.... more

My wife and 1 year old and I stayed at the Spring Hill BW May 27 and 28, 2009. We were supposed to stay for 4 nights, but more about that in a moment. The check-in process was pretty routine: friendly clerk, quick orientation, etc. But upon getting to our room, one of my major peeves at hotels: the keys... more

We stayed at this Best Western to be close to the people we were visiting. If we were going to Tennessee to sight see we would not have stayed here. The hotel was nice enough except that it was mostly a smoking establishment and only select few rooms were non-smoking, none of which were ours. I cannot stand the smell... more

I would not recommend this hotel. The room was very musty. There was condensation on the windows and mold on the window panes. Our allergies went haywire. The pillows were lumpy and the sheets were so thin and old they were see-through in spots. The light bulbs were burned out in 2 out of 4 lamps. I would definitely not... more

We reserved 4 rooms a month in advance for a wedding. Many people were coming in from different states, they messed up our rooms that were supposed to be all in a row with 2 adjoining, I called the day before we arrived to be sure of everything, they said it was all good. We did get a discount of... more

Called to reserve a room. Only smoking were available, personnel had no answer to the problem and no discount etc. Arrived to find, no elevators after a 13hr drive with three kids and lots of luggage... web site says NOTHING about no elevators nor was assistance offered by personnel (it was by a guest) to climb stairs carrying heavy luggage.(IF... more

We were in Spring Hill for a family event. The hotel was very clean and I would definately stay there again. more

Stayed here for a wedding in the area in late August. The suite was priced attractively and the room was old but well maintained except for the central air condtioning. The average room temp was 80 to 82 degrees. I called the front desk and was told to turn it off for awhile and restart it ...it didn't get any... more

Beautiful hotel, clean and comfortable rooms, very helpful staff. I stayed three nights and would definitly stay there again. more