Horrible. Shame on you AA for dumping delayed passengers to this awful dump. This place is over 11 miles driving from the airport shuttle pickup areas. (30 minutes round trip with no traffic) My wife 4yo son, and myself were forced here by AA after missing our connection due to AA delays caused by AA equipment problems. After waiting outside... more

We share the experience of having been dumped in this hotel by American Airlines after our connection was cancelled. We waited over an hour and the Baymont van finally arrived (several groups were waiting, all of us had called more than once and been told the van was on its way, just a few more minutes). It had space for... more

American Airlines sent several passengers from my flight to this motel following a mechanical problem and flight delay. After waiting over one hour for the hotel shuttle to arrive at terminal D it finally showed up. When we arrived at the Baymont the front desk staff took American Airlines hotel voucher and sent me to room 229. I have never... more

Unfortunately we missed our connection with American Airlines, and they put us up at this hotel. I would have rather paid $200 to stay at the Hyatt at the airport. This place and the attitude of the front desk manager (Jake) was HORRIBLE. The hotel itself was not in a nice location and the rooms were not up to standards.... more

We were booked at another hotel chain and cancelled our reservation due to past satisfactory stays with Baymont. THis hotel did not meet the same level. After the first day we noticed that our socks were black from the carpet and would not remove our shoes after that day. I will say that the breakfast staff did a great job... more