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Holiday Inn Express & Suites Austin South-Buda

Traveller (17)
Room & Suite (17)
Dining (9)

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About

#9 of 10 hotels in Buda
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Breakfast available
Breakfast buffet
Meeting rooms
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

15295 Ih 35, Buda, TX 78610
Holiday Inn Express & Suites Austin South-Buda
128Reviews2Q+A14Room tips

Reviews
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Texas Traveler wrote a review Apr 2023
Leonard, Texas7 contributions2 helpful votes
This may change in the future but in April/May of 2023 this hotel is a construction zone! Pool closed, dust everywhere, floor torn up, workers in and out, parking lot a mess,construction lights shining in the window, parking spaces taken up with construction equipment and storage vans, .... I could go on and on! They should have warned us. They should have comped our stay. They should close until the work is done! Stay away!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 13 May 2023
Hello m10055406, Thank you for staying at our Holiday Inn Express & Suites Austin South-Buda property, and we appreciate you doing business with us. At Holiday Inn Express® hotels, we keep it simple and smart. I am sorry to learn about your experience. We take all reviews very seriously. I want the chance to look into this for you. I have sent you a private message to gather more information about your stay. We hope to hear from you soon. Sincerely, Jennifer U. eMedia Coordinator IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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outtahereaggie wrote a review Mar 2023
Port Aransas, Texas66 contributions37 helpful votes
Under construction, not even close to being finished. Filthy. Broken door lock. Bedroom door wouldn’t even shut. Shower was filthy. Hot water ran out during first shower of the morning. Smelled musty. Room keys didn’t work. Carpet has stains and snags. Front desk clerk just smiled. No apologies, no attempt to make things right.
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: Do not stay here. Terrible conditions.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 18 Mar 2023
Hello Sharon M, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We appreciate your business and for making IHG Hotels and Resorts a part of your travel. We strive to be the best Holiday Inn Express around, but I'm sorry to learn about what happened. We take feedback seriously and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so this doesn’t happen again. Your loyalty is important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle Y wrote a review Mar 2023
San Antonio, Texas2 contributions
Did not disclose construction. Dust and dirt everywhere. Needed 2 bedroom and booked it but surprise they didnt have one. No one cared and no refunds. So I guess I wont be sleeping. Dirty, smelly and my curtains are ripped.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 17 Mar 2023
Hi Michelle Y, Thank you for leaving us feedback surrounding your experience with the Holiday Inn Express Austin South - Buda. We appreciate you choosing us and doing business with IHG® Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tsgc2008 wrote a review Mar 2023
Highland Village, Texas121 contributions49 helpful votes
Disappointing that the hotel was undergoing renovations but no notice when booking there was no mention of any renovations going on. The hotel was very dusty and musty. The lobby was totally torn up overall the room was OK but then to add insult to injury both times I went down for breakfast during my stay and they were out of coffee. I’ve stayed in many Holiday Inn express hotels and this was probably the worst experience of all of them. Again I get that they need to update their property but they should put that on the website so people know. There’s a candlewood suite next door that likely would have been a much better option.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 16 Mar 2023
Hello tsgc2008, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary H wrote a review Nov 2022
DO NOT STAY HERE!!! I think funny the manager wrote about the last bad review. THEY COULD CARE LESS. I have stayed in this hotel many times and every time there is an issue. I recently stayed in Sept. I asked for early check in on my reservation. I got there at 11. They told me I could not check in until 1. (ended up being 2). I spoke with the manager and she said "sorry I have asked the crew to clean other rooms FIRST. OH GEE. I am a Gold IHG member. I asked for some water and they said "Sorry only for Diamond (whatever) members. OMG i sat in their lobby for 2 hours. The girl at the front desk was as rude as she could have been. THEN..........I smoke so I go outside to smoke and put the butts in my pocket then when I got back to the room I put them in the trashcan. I have stayed in 100's of their hotels. NEVER EVER....I think the cleaning crew were still upset. They charged me $200 for smoking in my room. OMG. I did not smoke in my room. They were so rude I could not believe it. I called IHG and they said they stand with the hotel. DO NOT STAY HERE. THEY ARE A NASTY HOTEL. THEY COULD CARE LESS!!! TRUST ME.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 28 Nov 2022
Hi Mary H, Thank you for leaving us feedback about your experience with the Holiday Inn Express and Suites. We appreciate you choosing us and doing business with IHG. We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about your comments and have also sent you a private message to discuss this further. We hope you still choose IHG for your future travels. I look forward to your response. Sincerely, Roshelle D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kacy L wrote a review Jul 2022
1 contribution
I am a IHG member and love staying at these hotels. But this is one exception. We arrived late at night on June 29th, after checking into our room and finding it unacceptable (smelled really bad) the front desk offered to let us change rooms. The next 2 rooms, the bathroom were filthy!! I was told we would not be charged and we went next door to another hotel. I have been charged $157.07 for nothing and hotel management will not respond. I am now in contact with corporate office. Please be weary of staying here. Follow up - Corporate will not help! Told me to take it up with my Credit Card company. DO NOT STAY HERE!!!
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 4 Aug 2022
Hello Kacy L, Thanks for sharing feedback about your stay with us. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. In line with this, do know that I sent a private message to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KellyL wrote a review Jul 2022
1 contribution
Let me start by saying that I am an IHG member, so Ii have stayed in many Holiday inns over the years. I don’t enjoy writing a bad review, but I feel compelled. Please be warned, this hotel is in the midst of a Reno and is experiencing some “pains” during this time. When we checked in we were only there for a short period of time. However when we came back to sleep, we noticed the bathroom was filthy. Toilet was not cleaned, the sink had scum in it, and the shampoo, lotion etc., were half used. The lamp on the desk was broken. The carpet was stained and I vacuumed. The front desk staff was very nice, though.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 24 Jul 2022
Hi KellyLombardo, Thank you for choosing us! We strive to meet the level of convenience every guest expects from an IHG® Hotels & Resorts property. I am sorry you found our upkeep lacking. We take feedback seriously and shared your comments with the team to identify the areas that require improvement. Pleasure once again to host one of our IHG One Rewards members and we look forward to having the opportunity to restore your confidence. Best Regards, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GC50MH56 wrote a review May 2022
Hallettsville, Texas166 contributions70 helpful votes
+1
When we arrived at the hotel, there were construction signs that they were remodeling. pI mentioned to the clerk that it was ok, our 4 year old was looking forward to a swim on this hot afternoon. Nope! Pool was closed too. No mention of construction or pool closure on website when I booked. I really hate being lied t, misled and cheated. Things only got worse from there. Once we arrived in our room, it seemed nice enough at first. Nope again. I was looking for my sons' mask under the bed and found moldy french fries. the shower had mold around the tub and on the tiles (see pics). The floors were filthy (see pics on nasty socks worn for 1/2 hour). the Keurig coffee maker spit out grounds into the cup and was clogged with old grounds. When I woke the next morning, a 1-1/2" cockroach (I measured and am not attaching a pic due to the gross factor) greeted me. There was no soap in the bathrooms off the lobby. At breakfast, the pancake machine was not prepped or plugged in until we mentioned that our son would have liked some for breakfast, and there were no drinks out of the machine unless you wanted OJ. In all, a horrible hotel with widespread systemic problems. I tried to talk to a clerk and inquire about switching rooms, but never could find one who would come to the front desk. There are much better choices, particularly at that price. The hotel was worth MAYBE 1/2 of the cost. Never have I had this much go wrong at a hotel. Ever.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 23 May 2022
Hello GC50MH56, Thank you for your stay and for taking the time to leave us feedback. I want your stay with us to be pleasant, and I am sorry to learn that your breakfast experience and the level of cleanliness of the room fell below expectations. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar issues from happening again. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SC-EX wrote a review Nov 2021
Edgefield, South Carolina151 contributions38 helpful votes
1. The desk staff was great during our stay. They are an asset. 2. We stayed on the 4th floor during Thanksgiving holiday. There were signs in the hallway stating the hallway was under renovation. That’s a good thing as it was pretty messy. I hope they extend the renovation into the room we occupied. The mattress is on its last leg. The curtains were ripped, but not to worry. Someone attempted a repair with duct tape in one side and a paper napkin in the other. As light was still pouring through into the room. But wait! Another would be repair man made a valiant attempt to solve the “hole in the curtains” calamity and taped a napkin on the other side of the curtain. The repair failed to achieve its objective 3. We found a bottle cap under a chair and a used tube of lip balm between the night stand. 4. We certainly liked the breakfast both mornings we were there. The lady in charge of breakfast on Thanksgiving morning was a champion. She said the delivery truck with the breakfast stuff didn’t come. But she had everything ready as best as could be expected. She said she had to drive to Round Rock at 3 am to make sure they had coffee that morning. She’s a champ!
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 12 Dec 2021
Hi SC-EX, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the room comfort and value. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rrendon wrote a review Oct 2021
3 contributions
Hotel keys not activated at check-in, only one ice maker on the fourth floor, room smelled very bad, found what looked like throw up near garbage can, towels were damp and not dry, very low water pressure, after returning to room in the late evening room was not cleaned or provided new linen or towels. I could go on but don't want to re-live the stay.
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Date of stay: October 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Austin South-Buda
Responded 9 Nov 2021
Hi Therube, Thank you for looping us into your concern about the room's upkeep, unpleasant room smell, towels, water pressure, the non-working room key, and ice maker. What you described certainly is not the kind of experience we want any of our guests to have. I am sorry to miss out on this area. I've communicated your sentiments with our management team for review and I've also sent you a private message to discuss this further. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Buda area.
ALSO KNOWN AS
holiday inn express hotel and suites buda
LOCATION
United StatesTexasBuda
NUMBER OF ROOMS
76
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HOLIDAY INN EXPRESS & SUITES AUSTIN SOUTH-BUDA - Hotel Reviews (Texas)

Frequently Asked Questions about Holiday Inn Express & Suites Austin South-Buda
Which popular attractions are close to Holiday Inn Express & Suites Austin South-Buda?
Nearby attractions include Pinballz Kingdom (0.3 miles) and Growler Express (0.6 miles).
What are some of the property amenities at Holiday Inn Express & Suites Austin South-Buda?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Austin South-Buda?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Austin South-Buda?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Austin South-Buda?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Austin South-Buda?
Conveniently located restaurants include Dan's Hamburgers, Cracker Barrel, and Hat Creek Burger.
Are there opportunities to exercise at Holiday Inn Express & Suites Austin South-Buda?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Austin South-Buda?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Austin South-Buda?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Austin South-Buda offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Austin South-Buda?
The staff speaks multiple languages, including English and Spanish.