I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments about all that you observed and made mention of in regards to our property, including being so close to NASA, the establishment (Luby's) next door, and how clean our property was. Thank you again for your kind words. The... More

Gloria - Thank you for taking the time to write a review of your stay. We appreciate you letting us know that your stay was satisfactory. We are grateful for your constructive feedback regarding the aroma of smoke in hallways and bathroom ventilation, and we will make every effort in correcting this problem. We are sorry for this issue, but... More

Evelyn- I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the location of the hotel and the many amenities offered. Our entire staff appreciates the positive comments mentioned and we will strive to continue this trend. Thank you again for your review. We... More

Chrisg, I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the... More

Alvec, It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions... More

Fred4405, I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. In response to your... More

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that maintain strict quality control standards,... More

Ham46, Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud... More

Mike F, I would like to personally thank you for taking the time to write such wonderful things about our staff. Our staff is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We... More