Due to bad weather, we stayed one night at the Best Western Inn in Cleveland, TX. A few days later, I received my credit card statement showing an additional $20.00 charge. I called the hotel and talked to a girl I think was named Megan. I was told that the charge was for a missing pillow. I told her that... more

I was commenting on the frugality of the owners in my previous post however the general manager of the property contacted me and made some clarifications. The fact that the property cares enough to read online reviews and give their feedback shows that they really care. There were some misunderstandings in the awkwardness of the hotel clerk smiling our way... more

I stayed here with my significant other when we made a trip to houston. We just contacted the property directly b/c we didnt want to stay in houston but rather somewhere along the outskirts of the city. The hotel had just opened up and there were six, yup thats right, SIX donuts at the breakfast bar. Not only that but... more