A guest at this hotel this week and the customer service level has been removed. Stayed at this hotel back in January 2013 and there was a great staff there. This trip we found out that the manager that was there before is now left and so did the customer service that we have gotten back a few months ago.... More

The free breakfast in this hotel is very impressive. Food is fresh and it comes with many choices. Hotel staffs are very friendly. However, when it comes to Hi-Speed INTERNET, story is different. Somehow the INTERNET provider this hotel uses don't seemed provide quality service. I experienced 50% data packet loss when I tried to ping WIFI gateway. Data packets... More

The bathrooms are grungy, the rooms have a weird smell, and I honestly don't think place could pass a black light test on any level. There is black scum or posdibly mold in the bathrooms. the AC is really loud when its running. The location is decent. They do allow pets.

I often stay at Candlewood properties so this was my first stay at a Staybridge. First thing I learned is they offer FREE fountain pop 24/7. For the soda drinkers out there this is a welcome inclusion in the amenities column! Also free breakfast every morning and they have evening food events as well during certain days of the week.... More

Stayed here for 5 nights on business trip. Hotel was comfortable, great beds. Like the suite set-up, nice to have a fridge and microwave in the room. There was also a WalMart right down the road for provisions which was very handy. The hotel does have a small pool and hot tub with a nice grilling area outdoors. Another nice... More

Stayed here now 3 times the staff are great anything you need they are very helpful and friendly. I love the suite I have stayed in, the shuttle service is great getting me back & fourth to hospital each day and also to shops, north park mall and the galleria mall, a big thank you to the staff and drivers... More

We stayed here before, a year ago. We were well remembered, and treated like long-time friends. Staff goes above to fulfill requests, and treat you warmly. Afternoons have warm cookies to greet you at the front desk. Conveniently located, and they have a shuttle, if needed.

I went to Dallas to my best friend`s wedding and I loved the Hotel. The crew are so lovely, everybody is amazing! The best experience ever! Thanks everyone for each day that I spent in the Hotel! I have no words to thank you guys enough for everything. I wish I could remember all the names, but I`m terrible with... More

As a long time business traveler, I was not impressed at all. There was a dead roach on the floor in the closet and the telephone worked about half the time. There are better options in the area for the same money. Unfortunately this is what can happen when the company books your room.