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Candlewood Suites - Dallas by the Galleria

2.0 of 5
13939 Noel Road, Dallas, TX 75240
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Candlewood Suites - Dallas by the Galleria
Ranked #101 of 184 hotels in Dallas
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30 reviews from our community

    Trip type
Traveller rating
    5
    13
    7
    2
    3
Date Rating
New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 15 May 2013

I recently stayed here for 6 weeks and was very impressed with the recent renovations. The rooms were very tasteful and roomy and I slept so well. The big pluses were the free guest laundry and the customer service. Dondi and Staci were always so friendly and attentive along with the rest of the staff. If my business sends me... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 9 May 2013

So I came to this hotel for a business trip. From outward appearances, it looked like a nice place to stay for the few weeks that I was out here. However, when I got to my room, I noticed little black bugs crawling all over the desk an countertop. I immediately went to the front desk. I told the young... More

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Staci C, Director of Sales at Candlewood Suites - Dallas by the Galleria, responded to this review
17 May 2013

Dear Cahanson, We value your feedback and appreciate your business. We realize you have options and are pleased that you chose to stay with us. We regret that your stay was unpleasant and want to assure you that we do not have a pest problem at this hotel. We have a routine maintenance program with reputable pest control company as... More

Crowley
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 20 April 2013

i stayed here waiting for my condo to be ready to move in the worst draw back was the lack of an onsite pool. otherwise the room was well stocked with essential s and the laundry room is free and functions. there was never any difficult y getting a machine. there is also a small cupboard with little things you... More

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Staci C, Director of Sales at Candlewood Suites - Dallas by the Galleria, responded to this review
29 April 2013

Dear Devin F., Thank you so much for your review of the hotel. We know that you have choices and are very pleased that you chose to stay with us while you waited on your condo to be made move in ready. We are excited about our recent $1.8 Million Dollar Renovation to the interior of the hotel. In addition,... More

Tampa, Florida
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 25 November 2012

This long term stay hotel is located just two short blocks from the Galleria Mall in North Dallas (Addison). The entire property has just been renovated and it really shows. The staff is both friendly and accommodating. They do a great job of making you feel at home. My studio room had ample room, a nice kitchen with dishwasher, decent... More

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Staci C, Director of Sales at Candlewood Suites - Dallas by the Galleria, responded to this review
7 February 2013

Dear gwheel1, We really appreciate your business and the positive feedback. Your review reflects our efforts to make our guests feel special and that they have a "home away from home". We are very excited about the completion of our $1.8 Million Dollar Renovation and glad that you are pleased with the beautiful changes as well. Thank you so much... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 25 November 2012

I had my relatives stay at this hotel because they have a kitchen and they accept pets. It is also reasonably priced. However, the hotel came up short on several levels. On one day, the hot water was shut off without warning and they had to take cold showers. When I called the hotel, they told me that they were... More

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Staci C, Director of Sales at Candlewood Suites - Dallas by the Galleria, responded to this review
7 February 2013

Dear EddieKMD, We appreciate your business and value your feedback. Let me take this opportunity to apologize for the inconvenience you experienced. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. During the 8 week period that we were under renovation we did experience some plumbing issues... More

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Florida
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 13 October 2012

We are relocating to Dallas, and my husband needed somewhere to stay for about 10 days. I read all the reviews on extended-stay places (those with kitchenettes) and chose this hotel. There were no reviews for this hotel that mentioned roaches like many of the others. He checked in first, and then I joined him a few days later. The... More

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Staci C, Director of Sales at Candlewood Suites - Dallas by the Galleria, responded to this review
7 February 2013

We appreciate your feedback and value your business. We are happy to announce that we have completed a $1.8 Million Dollar renovation of the hotel in December 2012. We hope that if you have hotel needs in the future you will consider us again. Best Regards! More

Dallas, TX
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 October 2012

Had some work going on at home, so had to stay away for one night. As member of IHC Club, thought this would be OK place for overnighter. Way wrong! It's a dump - inside and out! Rooms are very small and everything in them is dated and worn out. I was afraid to sit on the bedspread! In hindsight,... More

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See 9 more reviews by BetsyandScott for Dallas
IHGCare, Guest Relations Manager at Candlewood Suites - Dallas by the Galleria, responded to this review
23 October 2012

Dear BetsyandScott, Thank you for your recent stay with us and reviewing our property. Let me take this opportunity to apologize for the inconvenience you experienced. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. In addition, we are under going renovations to make your future stay... More

Charlotte, North Carolina
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 10 September 2012

This was my second visit to this hotel in a few years. This stay was not as good as a few years ago. I felt that the staff was not as friendly as years pass, and the location was great a always coming into north dallas. I have been a platium member for over 17 years and was unable to... More

Was this review helpful? Yes 2
Louisville, Kentucky
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 7 September 2012

I just returned from a 5 day stay at this Candlewood Suites and know that I will return to this location on my future trips to the Dallas area. The price was great, with an online special I was able to stay here for 5 nights for $280.00. Location was great, just a short walk to the Galleria and quick... More

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See 2 more reviews by Candy F for Dallas
Philadelphia, Pennsylvania
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 August 2012

This is my first time ever staying at a Candlewood Suites Hotel. Well I stayed here only for one night and let me tell you. I enjoyed my stay and I would stay here again if I ever had the chance. Close to shopping at the Galleria Mall and other shops.

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See 2 more reviews by russ6212 for Dallas
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Additional Information about Candlewood Suites - Dallas by the Galleria

Also Known As:
Candlewood Suites - Dallas By The Galleria Hotel
Candlewood Suites - Dallas By The Galleria Hotel Dallas
Candlewood Suites Dallas
Candlewood Dallas
Dallas Candlewood
Dallas Candlewood Suites
Address: 13939 Noel Road, Dallas, TX 75240
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #101 of 184 hotels in Dallas
Price Range: £
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
We are pleased to announce the completion of our $1.8 Million Dollar Renovation! Check in and Check us out! At,the Candlewood Suites Dallas by the Galleria, we put the amenities where they really count: in your room. Big, built for comfort or extended stay, it is the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator with ice maker. Rates include complimentary High Speed Wireless Internet, Local Phone Calls and Guest Laundry Facility. Relax in the overstuffed recliner while you enjoy a complimentary movie from our lending library on your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. This setting is the perfect choice for business or leisure travelers. Pets allowed with a non refundable fee. $15.00 for the 1st night, $10.00 each additional night, not to exceed $150.00. One pet allowed per suite, must weigh less than 50 lbs. Pet agreement must be signed at check in. ... more   less 
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Candlewood Suites - Dallas by the Galleria
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