Well it started off BAD within 10 mins we had went to the pool where we find about 5 young ladies workin and just stood there looking like we where not even there, so I was like excuse me can I get a drink. After my first drink we had to flag down a girl to ask for another as... more

My husband and I get very few chances to spend time alone away from our children. We scheduled a weekend in Dallas beginning June 26, 2009. First, our keys kept stop working. They had to be replaced twice. On Saturday, we arrived at our room at 4 pm to find that it had not been cleaned. We had no towels... more

Very trendy design at this one year old boutique near Neiman Marcus in downtown. There is not a club lounge as there is at some Lux Collection properties. The rooms are well appointed as would be expected at a hotel that wants to charge $250/night. We had a package that included a bottle of champagne (Charlie Palmer sparkling) and also... more

Cons: Service is terrible!! Maybe I just had a bad experience but I was throughly disappointed in this hotel. It seemed as if they had the "summer staff" on duty. The valet just stood right next to me while I struggled with my luggage. He did not offer to help in any way. Once I was at the desk, I... more

We stayed at the Joule on the weekend of May21st through May 23rd. The hotel was wonderful but more than the hotel – the service was impeccable. I first found the Joule online and wanted to stay there just from the photos on the main Web site page. It just looked amazing. I called to make a reservation and was... more

I was born and raised in Dallas and this hotel is the new Mansion on Turtle Creek. I stay in hotels all over the world and this hotel is up their with the best. I have stayed her three times since the opening and all three have been perfect. The attention to detail is fantastic. The rooms, service, food, and... more

THis hotel missed on so many levels. My wife and I stayed there for two nights. The night of our wedding was a real disappointment and then it just got worse. No one helped us with our luggage as we walked in wearing a tux and wedding dress. Then our room key did not work. Then the next morning/afternoon they... more

The attention to detail at this hotel is superb from the moment you step out of your car with the valet, the staff is aware of who you are, your name and they go out of their way to make you feel like you are a guest in their home. I traveled to Dallas with several different family members with... more

I stayed here for one night for a short business trip with meetings in Dallas downtown. This was part of the Starwood Luxury Collection, but having been dissappointed many times before, I did not expect much. Turns out I was way wrong. This was probably one of the best Starwod properties I have stayed in the last year. The hotel... more