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Sheraton Dallas Hotel


Hotel class 4.0 of 5
400 North Olive Street, Dallas, TX 75201
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Reviews you can trust

63% Do not recommend
3.0 of 5 stars 54 reviews
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By trip type
All (54)
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4 of 5 stars
West Palm Beach, Florida
21 Nov 2009 | Trip type: Business, Solo travel New

This recently renovated Sheraton was beautiful and very conveniently located. The rooms were great- only complaint is that the walls are thin (my neighbor was in the shower at 4:30 am so that is when I was forced to wake up.) Beds were comfy, love the down comforter. Staff was incredibly friends- greeting me with a smile on my way... more

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5 of 5 stars
San Jose, CA
7 Nov 2009 | Trip type: Business

I stayed at the Sheraton Dallas on a business trip this week. As a road warrior, I am loyal to Starwood hotels for my business and personal travel. The Sheraton Dallas ranks at the top of my list for Starwood properties. The staff throughout the hotel was friendly and accommodating. The hotel has been newly renovated. The guest rooms are... more

Management response from
Ray Hammer, General Manager

Dear Gumb0girl, We were delighted to hear that you had a wonderful stay with us at the Sheraton Dallas. It was nice to hear about your enjoyment for our new restaurants. We are very pleased with the hotel’s renovation, and are happy to know that you enjoyed your time in Dallas. Thank you so much for staying with us and...

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4 of 5 stars
Clifton, Texas
27 Oct 2009 | Trip type: Business, Solo travel

I stayed at the Sheraton on business and loved it. The hotel staff was very, very friendly and accomodating. They bent over backwards to ensure a smooth check in and even followed up my wake-up call with a personal call to make sure I was awake. I had an executive suite and the room was beautiful and clean. I oved... more

Management response from
Rory Peska, Field Marketing Manager

Dear natkoehler, We read your review and are very happy to know you enjoyed your time at the Sheraton and we hope to see you again very soon for your next stay in Dallas! Sincerely, Hotel Management

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2 of 5 stars
Philadelphia, PA
26 Oct 2009 | Trip type: Business

I stayed for one night at the Sheraton Dallas for a meeting. My entire experience was subpar, beginning with a long line for check-in, followed by a very, very strange and robotic front desk clerk who immediately handed back my Starwood Gold card instead of looking at it weand then asked me if I was a Starwood Preferred Guest member.... more

Management response from
Rory Peska, Field Marketing Manager

Dear hrppa, Thank you for your feedback and taking the time to post your comments. The hotel strives to provide the best customer service possible and we take all of our guest comments very seriously. Your comments have been forwarded to the all department managers so that they can take immediate action. Thank you again for your comments. Sincerely, Hotel...

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3 of 5 stars
S Wales
25 Oct 2009 | Trip type: Business, Solo travel

Stayed for three nights in mid-October at a conference rate of $139 + tax. I was in the North tower on the top floor. Its a bit of a rabbit warren with the towers and 3 sets of elevators per tower (depending on floor) but its not that hard to work out. The stand out feature is the gym which... more

Management response from
Rory Peska, Field Marketing Manager

Dear drc225, Thank you for your feedback and taking the time to post your comments. We were pleased to read that you were satisfied with our newly remodeled fitness room. The hotel is very excited about the upgrade, and we are receiving great feedback about it from our guests. I apologize that the hotel’s internet speed was not up to...

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1 of 5 stars
ohio
21 Oct 2009 | Trip type: Business, Solo travel

I was in Dallas for a conference and stayed at this hotel I have to say that It was an incredibly unpleasant experience that ended with me being unexpectedly charged a fine for smoking ($200). I had a very difficult time sleeping due to the constant noise from partying people in the hallway and was dismayed at the drunken behavior... more

Management response from
Rory Peska, Field Marketing Manager

Dear pirate43, I reviewed your comments regarding your stay with us at the Sheraton Dallas. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the noise at the hotel during the TX vs. OU weekend. It is a very busy weekend for the hotel, and the hotel makes every effort possible...

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3 of 5 stars
Rhode Island
15 Oct 2009 | Trip type: Business

Great Fitness Room: 10-15 each elliptical and treadmills, 6 bikes(3 recumbent), free weights with benches, 20+ weight machines- all the standards. The rooms were renovated, but they have not kept up on maintaining the rooms. Our room had a bit of a stink(either left over smoke or other musty smell), splatters on walls, carpet had snags in it. Outside pool... more

Management response from
Rory Peska, Field Marketing Manager

Dear 2jokers, Thank you for your feedback and taking the time to post your comments. We were pleased to read that you enjoyed our newly remodeled fitness room. We are very proud of it! We take all of our guest's comments seriously and will make sure that they end up in the appropriate manager's hands. We apologize with your displeasure...

awesome
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5 of 5 stars
15 Oct 2009 | Trip type: Business

it was awesome it was awesome it was awesome it was awesome it was awesome it was awesome it was awesome it was awesome it was awesome it it was awesomewas awesome more

Management response from
Rory Peska, Field Marketing Manager

Dear LalaB3, We read your review and are very happy to know you enjoyed your time at the Sheraton and we hope to see you again very soon for your next stay in Dallas! Sincerely, Hotel Management

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3 of 5 stars
Albuquerque, New Mexico
15 Aug 2009 | Trip type: Business

The hotel was very nice in the common areas, and the rooms were large, clean, newly remodeled, and beautiful. However, the fees in the hotel were excessive ($52 for a no-frills room service breakfast for two). We were vendors at a convention, and the add-on fees for receiving packages, electricity hookups, phones lines, etc. were excessive and not competitive with... more

Management response from
Rory Peska, Marketing Manager

Dear kittytraveler, I reviewed your comments regarding your stay with us at the Sheraton Dallas. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the customer service you receives. Our service associates are retrained every 6 months, and we do strive to provide first class customer service to all of our...

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1 of 5 stars
Florida
12 Aug 2009 | Trip type: Business

1- You will love this hotel if you like using toilets on an airplane. I can't believe they just spent millions on renovations and now are saddled with disfuctional restrooms. They call it "going green". I personally can't see how flushing your toilet 10 times saves any water and I know it wastes alot of time. 2- This place is... more

Management response from
Rory Peska, Marketing Manager

Dear ispymartin, I reviewed your comments regarding your stay with us at the Sheraton Dallas. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the issues with the toilets in the room. We are completing a 90 million dollar renovation which included guest rooms. The toilets have all been replaced and...

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Sheraton Dallas Hotel Also Known As

  • Sheraton Dallas Resort
  • Adam's Mark Dallas
  • Dallas Sheraton
  • Sheraton Dallas
  • Adamsmark Hotel
  • Adam Mark Dallas
  • Dallas Adam Mark Hotel
Address: 400 North Olive Street, Dallas, TX 75201
Dallas hotels Sheraton Dallas Hotel
3.0/5.0
54