My family from out of state (and my husband-to-be's) came here for a week before our wedding at the Arboretum in May 2008. The staff is OUTSTANDING. They were gracious and accomodating. For example, we were there late one night after a trip to the Mesquite Rodeo (like 11ish) and everyone was in the lobby with some left over food... more

This is in a great location near lots of things to do. There is a drugstore right next door which was convenient with 3 children under 7. Very family friendly, the swans and indoor pool were a hit. The decor in the rooms is dated, but clean. The breakfast buffet was included and was very convenient and good. more

We chose this hotel on a recommendation from the bride and groom of the wedding we were in town for. They picked a central location to the rehearsal site, wedding, and the reception. We have never stayed at an Embassy Suites. We loved it! We were immediately greeted by energetic staff. Before we even took our bags upstairs we were... more

I only stayed 1 night at the Embassy Suites in Dallas (near the Galleria) for a business trip. Memorable items: * The suite was VERY spacious, large, and clean (two tvs which I didn't watch either). The King size bed was VERY comfortable. * Loved the happy hour with FREE snacks and FREE adult beverages while socializing with my colleagues.... more

We stayed at this Embassy Suites for business and it was great for us. When we checked in they did not have the double bed room that we reserved but the front desk manager quickly put us in 2 adjoining rooms and comped the extra room. This actually worked out better for us so we were pleased. Del Frisco's is... more

I am a Hilton Honors member and this Embassy is definitely not up to Hilton standards. The service was very good, we used the hotel shuttle a few times and the front desk manager and shuttle driver were very nice and polite. Once we arrived at the Galleria, we tried to tip the driver and he declined saying he was... more

Before i even got to stay at his hotel, i've already experience the worst customer service. I was planning to stay for 7days due to a business trip but i had to cancell because of my trip . I did cancell before the 24hrs. and recieved my cancellation#. A week later the hotel charged my credit card! I called the... more

We recently took 45 clients to Dallas and stayed at this hotel because of its location and the standard amenities offered by Embassy Suites. It was a disaster, and wish we had chosen a different hotel. We found the staff extremely difficult to work with in setting up arrangements for meals and the meetings. In our opinion, customer service and... more

Reservation was made through my corporate travel website. I arrived late in the evening and it was nice to know my room was guaranteed. Had a room on the 6th floor (sign says floor reserved for Hilon Honors members), dunno if thats entirely true or not since I am a HH member. Walked into the room and there was a... more