We booked a room at this hotel at the last minute to split up a drive from San Antonio to Mississippi. We arrived about 1:00 a.m. to a very helpful front desk clerk. I went inside to get checked in. When I returned with my family including a four year old and an infant in tow, the clerk said that... more

This is an older hotel that has been remodeled very nicely. But the staff seem indifferent to the needs of their "guests.". On our first night there was no hot water in the entire hotel, which made for a very unpleasant shower. When I called the front desk all I got was a shrug and "the engineers are working on... more

This was our first stay at the Sheraton, actually a very convenient location, right off the interstate and near the Galleria. All in all, it's a fine place, ideal for business travelers. They have a business center right in the lobby with free high-speed internet and printers. Rooms are nice but a bit on the small side, so suggest paying... more

My 10th night in a sheraton this year but my first time at this property. I was impressed! I am very pleasantly surprised by how approachable and friendly the staff were. Notables include Peggy and Annita in the club lounge and Louis (the bar) Im planning to return more

We booked through Travelocity and the room was not right when we arrived. There was four of us and one king bed. They brought a roll away in and was going to charge me for it but I had my copy of the reservation that I had booked so then they gave the roll away for free. Good tching I... more

We stayed here for one night after reviewing quite a few hotels in this area of Dallas. Our experience was quite positive. Helpful friendly staff at the reception desk. Our room was large, with a very comfortable bed and very clean. It is clear that rennovation money was spent on the rooms (rather than halls and elevator) but since the... more

I stayed at this hotel with some colleagues for a business trip. I booked three single rooms with king sized beds, when I got to my room, there were two beds. But when I went downstairs to complain, the man at the front desk said since I booked through Expedia, they don't guarantee rooms. The room was okay, I was... more

Warning - this hotel has HORRIBLE security practices. I stayed at this property 9/11-9/14 and, as a Starwood Platinum guest, was given a nice room on the club floor. However, I came back from work to find my Ipod, Bose Headset, and two sets of keys missing! After digging around, it turns out the housekeeping staff admitted to letting a... more

We booked a room with Prava Suites through Hotwire and were moved to this hotel. This is a nice hotel, with a new remodel. Rooms are comfy and updated with flat screens and Starbucks coffee too. The only problem we had was not getting our room cleaned the second night. The lady asked if we wanted our room cleaned, and... more