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The Westin Park Central


The Westin Park Central
Hotel class 4 of 5
12720 Merit Drive, (Formerly Sheraton), Dallas, TX 75251
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Traveller Reviews

51% Recommend
3.0 of 5 stars 38 reviews
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By trip type
All (38)
Family (0)
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[ Date ] [ Rating ]
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2 of 5 stars
Davis
28 Jun 2009 | Trip type: Business, Solo travel

Unfortunately, I stay at this hotel a lot. I can't say I've ever been entirely thrilled with it (like the time there was no hot water, and I had to go to my meeting without a shower), but every time I go there it seems to get worse. At a minimum, they never get it entirely right. I'll focus on... more

Management response from
WestinParkCentralGM, General Manager

I would like to thank you for continuing to stay at our hotel. I know there are many choices available in our area and are glad you keep coming back to us. I do regret that your stays have not been to your satisfaction! Please know what you experienced is not our normal high standards we hold ourselves up to....

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3 of 5 stars
eldon, mo
26 Jun 2009 | Trip type: Business

This hotel has lovely rooms and public space. Without a car and easy access to public transportation, my 4-day conference here felt like a hostage situation. Cabs are expensive since this location is pretty far from most tourist-y locations. We couldn't walk anywhere close. The hotel runs a shuttle to local malls, but if their timeframe doesn't match yours, you... more

Management response from
WestinParkCentralGM, General Manager

Thank you for staying with us and for the comments on our hotel. I'm delighted you found our workout facilities to be terrific! I regret that our shuttle service schedule did not meet your needs. We will take your feedback under advisement and reevaluate our schedules.

Great
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5 of 5 stars
Torpoint, Cornwall, UK
25 Apr 2009 | Trip type: Couples

Nice, roomy, clean, free parking, plush, comfortable, lively, efficient, friendly, Denny's opposite for breakfast and gas station to get you on your way, easy access to Interstate - thoroughly recommended. more

Management response from
WestinParkCentralGM, General Manager

Thank you for your comments regarding your recent stay with us. We enjoy hearing from our guests and are glad to hear you enjoyed our hotel. We hope you will stay with us again in the future!

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2 of 5 stars
Florida
2 Mar 2009

Poor hospitality service - none at all on one day. Had to call at 5pm for towels,etc. Pool closed for renovation - bad luck for the kids. So -so restaurant. Not worth the $250 a night average stay. Front desk should have let me know about all the renovations when I called - I would have made other arrangements. more

Management response from
WestinParkCentralGM, General Manager

I regret that you were not informed of our renovations. Please know that we will ensure there are notes in our system for future renovations so our staff will be able to inform our future guests. Thank you for your suggestion and for staying with us.

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4 of 5 stars
Long Beach, CA
1 Mar 2009 | Trip type: Business

This hotel is a very functional hotel for the business oriented. I say this because it lacks many of the creature comforts you would expect for a leisure trip, and its rather odd location that seems to be in the middle of much of anything. That aside, it is a fine hotel. The lobby a very much Westin look, that... more

Management response from
WestinParkCentralGM, General Manager

Thank you for your feedback regarding your recent stay with us. Please know that we are addressing the lack of items in our gym to ensure it is always fully stocked. I understand that the electronic menus can be somewhat time consuming. This was something that Westin implemented as a Green Initiative to save paper. They are currently reviewing the...

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2 of 5 stars
Los Angeles, California
21 Feb 2009 | Trip type: Business

The pros: Nice comfortable bed, flat screen HDTV with plenty of HD channels, air/heating in room works well, nice view from the 15th floor, friendly staff, nice exercise room, clean hotel. The cons: Noisy room (ask for a room without an access door between your room and the adjoining rom), $23 breakfast buffet (not worth it), $10 per night for... more

Management response from
WestinParkCentralGM, General Manager

Thank you for your feedback regarding your recent stay at The Westin Park Central. Please know that we now have telephone books available at the front desk for our guests to use. We have pulled all ceramic coffee mugs from our guest rooms because we found most guests liked to take their coffee with them in the mornings.

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5 of 5 stars
Simms, TX
16 Jun 2008 | Trip type: Business, Couples

The Westin was very nice. The staff greeted us and was nice and helpful. They took the extra step; which we do not experience very often. The room was very roomy and CLEAN!!! We had a nice view of the city. [-] They have wonderful beds! more

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3 of 5 stars
San Jose
16 May 2008 | Trip type: Business

The guest room wasn't well equpped. There were no pens, no room service menu, no map of the meeting rooms, the TV didn't have an on-screen meeting guide as most convention hotels do, and the TV picture was distorted. Service in the main restaurant/coffee shop was slow. The bar and grill, McNelly's, was supposed to open at 4 PM on... more

Management response from
WestinParkCentralGM, General Manager

Thank you for your feedback regarding your recent stay with us. Please know that we are supposed to have pens in the rooms and I will ensure the Director of Housekeeping addresses this with her staff. The room service menu is available on our televisions and we are currently working on making it more user friendly as well as putting...

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1 of 5 stars
Dallas, TX
27 Mar 2008
0/1 found this review helpful

I was there for a Convention with my Religious organization, and everything since day one was crazy. Starting with receptionists being rude and not wanting to give us the Special event price of $79.00. Instead they wanted to charge $119.00. The Hotel sponsor to be a 4 star and i think is maybe 2 star, the food was nasty, the... more

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5 of 5 stars
Waco, Texas
24 Mar 2008 | Trip type: Business, Couples
0/1 found this review helpful

We got a great deal on the Westin Park Central Dallas through Priceline for $65 a night. Self-parking the attached garage is $12 per night. The room was very clean. It looked like it had recently been redone. It had a widescreen HD LCD, but all of the channels were in SD. We have a Sleep Number bed at home... more

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The Westin Park Central Also Known As

Address: 12720 Merit Drive, (Formerly Sheraton), Dallas, TX 75251