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The Westin Park Central

12720 Merit Dr. (Formerly Sheraton) Dallas, TX 75251
Suburban 20-story Hotel with 3-story atrium lobby, located in Park Central complex.
Check Rates and Availability: £109 $192 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 32 traveller reviews
  • What to Expect:
    • 3.5 based on 22 reviews Rooms
    • 3.5 based on 23 reviews Service
    • 3.5 based on 23 reviews Value
    • 3.5 based on 23 reviews Cleanliness
    • 4 based on 1 review Pool
  • Recommended For:
    • 40% based on 26 reviews Older Travellers
    • 30% based on 26 reviews Families with Small Children
    • 30% based on 26 reviews Families with Teenagers
    • 20% based on 26 reviews An Amazing Honeymoon
    • 20% based on 26 reviews pet owners

Reviews of The Westin Park Central

( 1-10 of 32 )
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5 of 5 stars
Simms, TX
16 Jun 2008

The Westin was very nice. The staff greeted us and was nice and helpful. They took the extra step; which we do not experience very often. The room was very roomy and CLEAN!!! We had a nice view of the city. [-] They have wonderful beds! more

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3 of 5 stars
San Jose
16 May 2008

The guest room wasn't well equpped. There were no pens, no room service menu, no map of the meeting rooms, the TV didn't have an on-screen meeting guide as most convention hotels do, and the TV picture was distorted. Service in the main restaurant/coffee shop was slow. The bar and grill, McNelly's, was supposed to open at 4 PM on... more

Management response from
WestinParkCentralGM, General Manager

Thank you for your feedback regarding your recent stay with us. Please know that we are supposed to have pens in the rooms and I will ensure the Director of Housekeeping addresses this with her staff. The room service menu is available on our televisions and we are currently working on making it more user friendly as well as putting...

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1 of 5 stars
Dallas, TX
27 Mar 2008
0/1 found this review helpful

I was there for a Convention with my Religious organization, and everything since day one was crazy. Starting with receptionists being rude and not wanting to give us the Special event price of $79.00. Instead they wanted to charge $119.00. The Hotel sponsor to be a 4 star and i think is maybe 2 star, the food was nasty, the... more

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5 of 5 stars
Waco, Texas
24 Mar 2008

We got a great deal on the Westin Park Central Dallas through Priceline for $65 a night. Self-parking the attached garage is $12 per night. The room was very clean. It looked like it had recently been redone. It had a widescreen HD LCD, but all of the channels were in SD. We have a Sleep Number bed at home... more

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2 of 5 stars
Ashland KY
24 Mar 2008

This hotel is in the middle of nowhere. If you're looking for business it may be ok but not for seeing the town. Hotel was clean, rooms were fine. Restaurant was way overpriced, $14.00 dollars for a cheeseburger! Hotel runs a "shuttle" to a few thing but only in a 5 mile radius so be prepared to catch a train... more

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4 of 5 stars
colorado
22 Feb 2008

I have to preface my review by noting that I only stay here on business and not for a vacation. The location makes it convenient but hardly an area to go out and explore. The Westin is rated as a 4 star class hotel. Many reviews have questioned that. You have to know what the stars mean as it relates... more

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3 of 5 stars
Stockholm, Sweden
28 Jan 2008

Stayed for two nights.. Hotel felt almost deserted when arriving on a Saturday afternoon. Very good rate for a first class hotel (105 $ per night). Free parking in parking garage adjacent to hotel. Wireless internet access @ 9.95 $ per day that was never charged to my bill :-) Unremarkable breakfast buffee 20 $. Nice pub/bar serving decent food... more

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5 of 5 stars
Fremont, CA
20 Jan 2008

We got a great value from Hotwire and stayed at this facility for 2 nights. The facility is very very clean and their staff is extremely friendly and professional. Our room was great. I absolutely love those heavenly beds...you really feel that you are sleeping on the clouds. Our bathroom was very clean and updated. We had plently of clean... more

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4 of 5 stars
Mdlofks
8 Jan 2008

Very nice, comfortable, clean, recently renovated. Nice rooms, halls, elevators. Parking $10.00, breakfast buffett $20.00 ... glad we got the good rate we did with Hotwire !! Management says Westin leases the parking property, therefore they must charge for the parking, so I suggested they comp hotel guests with breakfast, but at $20.00 per person for breakfast that would be... more

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2 of 5 stars
Ennis, TX
3 Jan 2008

First of all, let me start by saying that I'm not one of those picky, has to be high end travellers. That said, this hotel was horrible. When we got to the hotel the doormen did not greet us, nor did they offer to help with our luggage. After we checked in, it took 10 minutes for us to get... more

Management response from
WestinParkCentralGM, General Manager

I regret that what you experienced is not our normal way of treating our guests or how we keep our guest rooms. I do hope you will give us another opportunity to show you the true Westin way!

Reviews of The Westin Park Central

( 1-10 of 32 )
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The Westin Park Central Also Known As

Address: 12720 Merit Dr., (Formerly Sheraton), Dallas, TX 75251