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The Westin Galleria Dallas


Hotel class 4.0 of 5
13340 Dallas Parkway, Dallas, TX 75240
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Reviews you can trust

65% Recommend
3.5 of 5 stars 89 reviews
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By trip type
All (89)
[ Date ] [ Rating ]
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4 of 5 stars
pbark   28 contributions
Arkansas
9 Feb 2010 | Trip type: Family New

This was an excellent property for a girls weekend. Being connected to the mall makes it convenient for shopping and great restuarant selection. The room was spacious and nicely upgraded. The only negative is that the walls are a little thin. The occupant of the next room may have had their TV a little loud, but I could hear it... more

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4 of 5 stars
wc4bes   2 contributions
Texas
5 Jan 2010 | Trip type: Couples

Stayed at this location over the New Year's weekend. Great Hotel, Great Location! Be sure to check out the on-site gym. One of the best I have ever seen at a hotel. Also the dining here is fab! Can't go wrong with a stay here. more

Management response from
Customer Service, Guest Relations

Dear wc4bes - Thank you for taking the time to post a review of our hotel. We are excited to know that you enjoyed not only your stay but our workout and dining facilities. We hope to welcome you back again soon. Be Renewed, Sara P.

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5 of 5 stars
S4Snowflake   25 contributions
Lansing, MI
20 Dec 2009 | Trip type: Couples

Recently renovated Westin is a great homebase for Dallas shopping and sightseeing. Galleria mall is upscale and has a cool ice skating rink in the middle. Very nice restaurants throughout the area. 20 minutes from downtown Dallas. Easy free parking or pay for the valet. more

Management response from
Customer Service, Guest Relations

Dear S4Snowflake - Thank you for taking the time to post a positive review of our hotel. We are so pleased to know you enjoyed not only your hotel experience but the easy accessibility to the local area & attractions. We hope to welcome you back very soon. Be Renewed, Sara P.

So So
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3 of 5 stars
MissBonie   15 contributions
Coppell, TX
12 Dec 2009 | Trip type: Friends getaway

Location, location, location. While the beds are "heavenly" and comfortable AND the access to holiday shopping at the Galleria is priceless, I was most disappointed in our room. My girlfriends and I checked into a "deluxe double queen with a city view". The beds were fine, but the room looked out onto a busy tollway and the interstate. Although, we... more

Management response from
Customer Service, Guest Relations

Dear MissBonie - Thank you for taking the time to provide feedback from your recent stay. I am sorry to hear the experience was less than perfect for you and your friends. I apologize for these inconveniences and hope you were able to enjoy your stay in spite of them. For future stays, you may request a "Galleria view" room...

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1 of 5 stars
DA10706   5 contributions
Texas
6 Dec 2009 | Trip type: Couples
1
person found this review helpful

I recently stayed at the Westin Galleria and received a free Valet Parking voucher from a Westin employee. When I tried to get my car, the attendant refused the voucher and said it is $15. He then decided it was $12. After explaining the voucher and getting no where, I went inside and spoke to the front desk. They then... more

Management response from
Customer Service, Guest Relations

Dear DA10706 - Thank you for your feedback and taking the time to post your comments. I am sorry to hear that we did not meet your expectations for a wonderful stay. We attempted to reach you via your email sent directly to the hotel but did not receive any further response, so I apologize we were unable to address...

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4 of 5 stars
azwifey   1 contribution
Casa Grande, AZ
18 Nov 2009 | Trip type: Solo travel

I was going to be in town for only one night so I tried Priceline on a whim and with a bid of only $52 I got a room here. The hotel was easy to get to and the location was great! I didn't need to shop but if I did the galleria was accessible right off the lobby. The... more

Management response from
Customer Service, Guest Relations

Dear azwifey - We are pleased to hear you enjoyed your last minute stay with us and thank you for posting a positive review. We strive to make each and every guest feel special and love to hear the success stories! For future stays, our rooms with double beds do offer a bathtub. We hope to welcome you back again!...

Lovely hotel
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5 of 5 stars
eastcoaster0   8 contributions
Canada
5 Nov 2009 | Trip type: Couples

Don't let the bad reviews scare you, this is a fantastic hotel. Anyone who doesn't like this hotel must be used to staying at the Ritz or maybe can afford a $1,000 a night hotel. The rooms were clean, beautifully furnished, and very comfortable. It is a little pricey, but you get what you pay for. I stayed here while... more

Management response from
Customer Service, Guest Relations

Dear eastcoaster0 - We appreciate your positive review of our hotel and your experience with us. We are pleased to know that you & your husband both had an excellent stay, and that you enjoyed our signature Westin Heavenly Bed & Bath. We hope to welcome you both back soon! Sincerely, Sara P.

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5 of 5 stars
Louielori   2 contributions
Texas
4 Nov 2009 | Trip type: Business

You will feel high class staying here! The #1 benefit I had staying here was the unimaginably comfortable beds here. By far the best night sleep and makes u wake up with a smile! more

Management response from
Customer Service, Guest Relations

Dear louielori - Thank you for taking the time to post a response. We are thrilled to know that you enjoyed your experience with us and were made to feel special. We are very proud of the signature Westin Heavenly Bed (which just celebrated it's 10th anniversary in 2009). We hope to welcome you back soon for another great night's...

Great staff
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4 of 5 stars
Businesstraveler63   1 contribution
Daphne, Alabama
13 Oct 2009 | Trip type: Business, Solo travel

The staff was so helpful and friendly at this hotel. They truly made my stay enjoyable. I did not like that we had to pay for the internet service in our room so the lobby was covered with people sitting everywhere to get free internet service. The front desk staff was extremely helpful, the wait staff was friendly and the... more

Management response from
Customer Service, Guest Relations

Dear businesstraveler63 - Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed not only the hotel but the staff. We appreciate your kind words and hope to welcome you back soon! Sincerely, Sara P.

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1 of 5 stars
goodfeetforwalk   1 contribution
boston
25 Sep 2009 | Trip type: Business

very bad experience, Stay away if possible. The staff was not responsable and careless. more

Management response from
Customer Service, Customer Service

Dear goodfeetforwalk - Thank you for your feedback and taking the time to post your comments. I am sorry to hear that we did not meet your expectations for a wonderful stay. We would like to address the issues you experienced and would appreciate any additional feedback you would like to offer regarding your experience. You can contact me at...

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The Westin Galleria Dallas Also Known As

  • Westin Galleria Dallas
  • Westin Dallas
  • Dallas Westin
Address: 13340 Dallas Parkway, Dallas, TX 75240
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