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Donna Inn & Suites

2.0 of 5
495 W Expressway 83, Highway 83 and Hutto Road, Donna, TX 78537 (Formerly BEST WESTERN Donna Inn & Suites)
Hotel amenities
Donna Inn & Suites
Ranked #1 of 3 hotels in Donna
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20 reviews from our community

    Trip type
Traveller rating
    8
    9
    3
    0
    0
Date Rating
Sturgeon County,Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 10 April 2013

We stayed 3 nights here and had great service from everyone who worked there and the rooms were excellent.To have really nice clean rooms and good beds to sleep in is a must for us this is a really good place to stay!

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BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
11 April 2013

Thank you for your review, it means alot to us. The employees here at Best Western Donna Inn and Suites work very hard to satisfy our guests and provide them with 100% hospitality. As always our guests input mean a lot ot us and we take everything into consideration. Again Thank you and Hope to see you soon! More

Weslaco, Texas, Usa
1 review
5 of 5 stars Reviewed 21 March 2013

Everything was great!!!!! Got plenty of rest and relaxation. My daughter, my mother and I had such a wonderful rest we kept adding on days to our stay. The only thing I was disappointed with was I had registered for a room with a microwave oven but the room didnt have one. Oh and the pool needs a good cleaning... More

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Review collected in partnership with Best Western

BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
22 March 2013

Hello Mitzie S! I'm so happy to hear that you enjoyed your stay with us! We hope to see you again soon! Thank you for your awesome review. Ileana General Manager More

Birchwood, WI
Top Contributor
92 reviews 92 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 14 February 2013

Our 5 night stay was good. The staff was friendly and helpful when we asked questions. Our room was clean and adequate in size. The breakfast had several choices, which were all ok-good. Service in the breakfasr room was slow at times but not bad. Road noise is audible from most rooms, but not too loud. The pool is not... More

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BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
22 March 2013

Thank you for your honest review on Best Western Donna Inn & Suites. We always strive to provide our guests 100% Customer service. We sure hope you decide to return to our hotel. Thank you, Ileana General Manager More

Smithville
1 review
3 of 5 stars Reviewed 3 January 2013

I understand people make mistakes but imagine my surprise to find out days later that the hotel did not use my mother's and cousin's credit card to pay for the rooms but rather mine which put my account in arrears. I stated while making the reservations that upon check out that they will use their own credit cards to pay... More

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Review collected in partnership with Best Western

Laredo, Texas, USA
1 review
4 of 5 stars Reviewed 26 December 2012

I chose BW Donna because of my displeasure with another local motel. BW Donna provided all my requirements and will probably be my hotel of choice for my monthly trips. The breakfast was my only disappointment.

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Review collected in partnership with Best Western

BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
22 March 2013

We really appreciate your review and we sure hope you decide to come back to give us another chance to correct the breakfast issue. Your reviews are always very helpful to us. Thank you, Ileana General Manager More

San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 24 November 2012

This was my third stay at this property. The location is convenient for when we go visit the Basilica and Progresso. Room was clean and comfortable. The free wi-fi signal was strong the entire time we were there. The furniture in the room looked hardly used at all. The bed was comfortable, and the pillows soft. The ac worked well... More

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BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
26 November 2012

Dear Valued Guest, Thank you for responding on Trip Advisor. I am happy to hear we have made your stay " A Good Stay". Our goal is to make sure all our guests have a positive experience. Hope you and your family have a great Christmas! Happy Holidays! More

Columbus TX
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 November 2012

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Was this review helpful? Yes 1

Review collected in partnership with Best Western

BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
26 November 2012

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1 review
3 of 5 stars Reviewed 25 October 2012 via mobile

This was my second time staying here at this hotel. When I checked in around 1:30 am, the gentleman was very rude. I was standing at the front desk for 5 minutes while he was in the back laughing on the phone. I didn't get his name. When he finally came to the front he did not greet me in... More

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BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
26 October 2012

Dear Valued Guest, I deeply want to appologize for the inconvenience and experience you had with my front desk. I can assure you it won't happen again and i will take immediate disciplinary action to assure that all our guests have an inviting, friendly and timely mannered check in. Thank you for your business and feedback of this hotel. See... More

Alice, Texas
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 September 2012 via mobile

Got here late but my room was available. Room was very nice. Had a fridge, microwave and coffee maker. Breakfast was ok. Nice TV in room as well. Had to pay extra for something like lodgenet,and getting there close to 1am like I was going to watch movies. This is a great place to stay,nice staff,fast check in. I would... More

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BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
4 September 2012

Dear Best Western Guest, As always we appreciate doing business with every single guests that walks into our hotel. Just to clarify we do have an amenity fee of 1.00 plus tax for offering our HD pay per view in room movies we offer. It is available to all guests at all times of day. We do apologize if it... More

San Antonio, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 25 May 2012 via mobile

After staying at this hotel many times, the spaciousness always brings comfort during my travel(s). I stayed at this hotel due the billboards on my way through Mercedes. The staff checked me in, and when I opened the door, the large room awaited me. With a large soft bed, couch, chair, desk, mini fridge, and microwave it is a place... More

Was this review helpful? Yes 1
BestWestern44631, General Manager at Donna Inn & Suites, responded to this review
28 May 2012

Dear Best Western Guest, I am so pleased to hear that we not only met, but exceeded your expectations. Our goal is to always provide top notch service and accommodations to our guests as well as to uphold the brand standards that Best Western has set forth. Thank you for staying with us! Sincerely, Ileana Ramirez General Manager BEST WESTERN... More

 
 
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Additional Information about Donna Inn & Suites

Address: 495 W Expressway 83, Highway 83 and Hutto Road, Donna, TX 78537 (Formerly BEST WESTERN Donna Inn & Suites)
Region: United States > Texas > Donna
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Donna
Price Range: £
Hotel Class:2 star (2*)
Reservation Options:
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Donna Inn & Suites
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