Upon making my reservation, I was informed of where the hotel was located, which was opposite of the hosiptal of what I was told (workable, misunderstanding). Than when I did check-in on arrival, the staff was not friendly in anyway, very unprofessionally dressed, her dress was more for going skating, or other activities. Than she did not give location of where room was, and showed no interest in giving any information, other than to the male that was visiting with her. I asked for a non-smoking room, although the sign on the door said non-smoking, the room smelled very much like smoke, the bedding had burns in it as well as burns on the tub, vanity and numerous other places. This was in room 125, the bathroom was also dirty at baseboards, and vents were nasty. I also requested a late checkout at 1:00, upon making my reservation the night before my arrival, I was informed no problem, but on check-in I got attitude, and told that I would have to talk with the manager in the morning... more