I arrived at this hotel very early but the check in staff were nice enough to find me a room without having to wait. I was given a room on the 5th floor over looking the ocean and a parkinglot. Parking is below the hotel and you have to have a bell cart if you have alot of luggage. I... more

I should have read through the tripadvisor listings before I booked this stay. The lady at the front desk was rude upon check in and that despite of myself being a HiltonHHonors Diamond guest. I was told that all rooms were taken and that I could not change rooms. The A/C in my room was not working properly and sounded... more

Staff could care less about you or your stay. Rude about everything. Will not clean your room. Pool was nice and murky. They go out of their way to be rude. Run ... go anywhere else, but do not stay here. more

I saw the reviews on the rude management at this hotel, but passed them off to disgruntled customers. I was wrong! We stayed in a great room that was clean and new with a small balcony (even though it overlooked the Wal-Mart parking lot) and a flat screen tv. My daughter loved it. At 6am the next morning an unknown... more

Booked a suite with Hampton Inn through Hilton Reservations. We arrived about 4:00pm with written confirmation that we had a suite booked. None available. We are Hlton Diamond Members and are accustomed to upgrades and priority treatment. We had clearly stated that we had three adults and two children. As they insisted that all suites were already taken, we were... more

Not sure what it takes for the staff to be not rude. I am on the road 4 days a week - due to business reasons I have to end up staying here as its priced lesser on some days than the Hilton a couple of minutes away. The staff - thats what I cant deal with. They are rude... more

There was no sign of the rude staff during our one-night stay. Granted, it was winter and we weren't using the pool and yes, it overlooks the Wal-Mart, but this is a new hotel with very large rooms and bathrooms. We had a balcony, which we used, and the flat-screen TV was an upgrade from many Hamptons. The breakfast was... more

never again will I stay at this place. I have read the other reviews and they were accurate about the staff. The people were useless and rude. more

Had a problem with the water pressure in shower and the hotel manager did not care. She responded as if I were making up the problem and it was never corrected. I think the managers name was Dawn. When I spoke directly to her she was rude and I never once heard the words sorry or I will take care... more