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Americas Best Value Inn & Suites - Bush Int'l Airport Wes

2.0 of 5
702 N Sam Houston Parkway East, Houston, TX 77060 (Formerly Hawthorn Suites LTD Houston / Sam Houston / Airport West)
Hotel amenities
Americas Best Value Inn & Suites - Bush Int'l Airport Wes
Ranked #362 of 437 hotels in Houston
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20 reviews from our community

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New York, New York, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 26 March 2013

We stayed here recently due to a flight delay/missing our connecting flight through Houston. United provided vouchers to stay here. There is not much positive to say about the place itself: it is old, dirty, sketchy, and located in a bad neighborhood. The place just makes you feel gross and United should be ashamed to direct their customers to stay... More

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Joseph K, Guest Relations Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
27 March 2013

First we would like to thank for staying at our hotel. We do apologize for any inconvenience that you may have experienced at our hotel. We check our rooms thoroughly and daily by three hotel officials. We do take your comments very seriously and we are looking into the situation. We hope that the next time you are in the... More

Bridge City, Texas
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 17 March 2013

Recent flight cancellation by KLM resulted in voucher to this hotel. The van driver tried to give us all a positive attitude as all the KLM passengers had waited 3 hours for the vouchers to hotels near the airport. The van to the hotel was in sad shape, but check-in was quick and the receptionist had a great attitude even... More

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Joseph K, General Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
28 March 2013

Dear Guest, first of all i will like to apologize about any inconvinience you expirence in the Hotel we know its a difficult sitiation to have and have a cancelled flight we strive to give all our guest a great expirence and will love to have the chance to give ou a 15% off your next stay here with us... More

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Texas
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 17 March 2013

I stayed here after United cancelled my flight. The reception people were ok, not hotel friendly (as it should be), but not rude/bad. The shuttle driver was so sweet, kind, and friendly. I was sick and tired and this individual made my day! He was chatty, but not an annoying type of chatty just awesome! He was careful about making... More

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Joseph K, Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
31 March 2013

First of all i will like to apologize about any inconvinience you expirence in the Hotel we know its a difficult situation to have a cancelled flight we strive to give all our guest a great expirence and will love to have the chance to give you a 15% off your next stay here with us we are in the... More

Clifrton
1 review
1 of 5 stars Reviewed 1 March 2013

This place is absolutely disgusting. Dirty, smelly, and rude staff. Please do not go there for your own sake. Was sent there by United Airlines after a delayed flight. United should be ashamed to send people tom a place like this. IO would rather have slept on the floor of the terminal which would certainly have been cleaner.

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Joseph K, Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
31 March 2013

Fist of all i will like to apologize about the unpleasent stay you had we take all our customer complaints very seriously we are in the process of renovating our rooms and are sorry if they are not up to your standards we make sure our front desk staff is friendly and always in a professional manner we will like... More

Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 15 November 2012

I usually dont write reviews unless there is an exceptional circumstance. My recent stay at this place has forced me to comment. If I can at least persuade 1 traveler from going elsewhere instead of AMBVI, i think i have done someone some good. While I have no gripes with the staff (and they were actually helpful and friendly) this... More

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Joseph K, Guest Relations Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
8 December 2012

Dear Guest, We do apologize about your experience in Houston at our hotel. Our primary responsibility is customer satisfaction. Our hotel is a three star hotel, and we make sure our guest are safe and protected. We offer 24 hours security for safety of our guest as well. We thank you for taking time out to comment. We take comments... More

Canton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 23 October 2012 via mobile

The hotel charged me a few bucks more than the booked online price Roaches, roaches roaches and a little lizard on corner wall in room Van driver/front desk guy, Jerry, was very professional & nice Hotel charges $1.00 for a photocopy Scary scary neighborhood area (it is October!!) 1st room had 2 hangers. I had to change rooms (small lizard),... More

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Joseph K, Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
3 November 2012

We would like to say thank you for taking the time out to comment on us. We highly value the comments that our guest leave. We also would like to say that we are very sorry for any inconvenience you may have endured while staying at our hotel. I am not sure why you were charged higher than your online... More

1 review
1 of 5 stars Reviewed 7 October 2012 via mobile

This place is race specific.the rooms have issues..towel rack falling off wall,ac leaking inside room causing floor to soak and stink,pull out couch a complete waste,never have any extra blankets,not willing to help certain races,rude front desk people, ridicoulos prices considering the look and nature of this place.drugs are traded in parking lot. Laundry machines never work and the front... More

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Joseph K, Public Relations Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
3 November 2012

Dear Guest, First we would like to say thank you for taking time out of your schedule to comment. We do apologize for any discomfort you might have experienced during your stay at our hotel. We take our customer service very seriously, but we have no record of this being reported. If anything in your room was not working we... More

Las Tablas, Panama
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 17 September 2012

I was on my flight from Panama to Boston and we had to cruise through the west coast of Central America and Mexico to land at Houston due to a tropical storm, that was ok, but delayed us for 1 hour and made us miss our flight from Houston to Boston. The airline says they are not responsable for delays... More

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Joseph K, Guest Relations Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
9 October 2012

We do apologize that your experience in Houston was missing your flight. The airport gives out vouchers that helps assist customers with the cost. Our hotel is a three star hotel, and the price that you paid was below our normal rates. We believe in giving our customer a great stay for a good value. Again we're sorry for any... More

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 12 August 2012

We stayed here courtesy of United Airlines, who put us here due to flight delays. We arrived at the ground transportation center at Bush Airport at about 11:00 pm. An Americas Best van was full and just leaving. The driver assured us he would drop off his passengers and return for us. At almost 12:00 am, as we were standing,... More

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Joseph K, Guest Relations Manager at Americas Best Value Inn & Suites - Bush Int'l Airport Wes, responded to this review
24 August 2012

Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary. We highly believe in customer satisfaction at... More

Baltimore, Maryland
1 review
1 of 5 stars Reviewed 11 July 2012

Who would have guessed the 40 minute wait for the shuttle would be the best part of the stay. Like many reviewers I stayed as a result of a voucher on a cancellation. The nice but incompetent staff are clueless. The stains, the stink, the bugs, the creepiness. I would call it a welfare hotel but that would be an... More

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Management response:
16 July 2012

Dear Guest, We would first like to thank you for taking the time out to give us feedback on your experience at our hotel. I am sorry your stay was not what you expected it to be. We take responses very serious and want to make sure they are addressed. We apologize for the shuttle taking a little longer than... More

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Additional Information about Americas Best Value Inn & Suites - Bush Int'l Airport Wes

Also Known As:
Woodley Hotel Houston
Address: 702 N Sam Houston Parkway East, Houston, TX 77060 (Formerly Hawthorn Suites LTD Houston / Sam Houston / Airport West)
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #362 of 437 hotels in Houston
Price Range: £
Hotel Class:2 star (2*)
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