I've ended up in this hotel because of using my points with Hyatt. I have to say that the service is very good, I was impressed by the familiarity that I observe between the staff and the guests. The staff really makes you feel at home, all of them were very attentive and friendly, not the classical smile if not... More

Stayed for about a month... Everything is great except internet connectivity (i give 1 out of 5 rating), the Sleep quality is poor (2 out of 5) and electronic stove does not work properly (2 out of 5). I suggest this place for those who are looking for economical and decent accomdation and for short term. But if you are... More

Stayed here for a week on a business trip because of the location and the king sized bed since my wife was with me on this trip. I wonder if the generally good Tripadvisor ratings for this place are still deserved. They have changed the name to Hyatt House now. Maybe it is under different management. First the good news:... More

Stayed here for a week while on business in Houston. Houston is a car town and difficult to get around without one as public transport is scratchy at best. This location is a little remote (like all accommodation in this area) but they do have a free shuttle that services the area in the morning. Breakfast and a light dinner... More

Check in was great. Room was recently renovated ( with exception of tv's) and clean. Plenty of places to eat with in a few miles, however if you do not have a car you are land locked here as there are no services within walking distance. More

Last time it was an insect problem this time it was the failure to tell the residents that 90% of the TV coverage would me missing for a few days and then when the notification was sent it tried to tell us that we would have viewable TV on a restricted number of channels, the number being reduced to 2,... More

The hotel is located conveniently between West Houston and Katy with quick access to both. We stayed in a one bedroom suite which I felt was comfortable enough for one (possibly two) person to stay in for an extended period. The furnishings are new, attractive, comfortable and clean. It was a great place for our family for our two night... More

Management are great at giving excuses about why the internet doesn't work but they are clearly not motivated to fix the problem. Wouldn't recommend staying at this hotel if you need a working internet connection. Refrigerator and A/c very noisy and bathrooms need remodelling. More

I have been staying at this hotel since it opened and my minimum stay is a week. I now find it much less comfortable, it's now noisy. The A/C and the refrigerator combine to force the need for ear plugs if sleep is wanted. This has been the first exposure to the dreaded Houston curse, the Cockroach. Need I say... More