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Crowne Plaza Hotel Houston- Medical Center

3.5 of 5
8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
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Ranked #255 of 425 hotels in Houston
3.0 of 5 stars 100 Reviews
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100 reviews from our community

    Trip type
Traveller rating
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Date Rating
333mam
1 review
1 of 5 stars Reviewed 1 February 2012

Besides the fact that it is so over priced for what it is, the rooms smell and aren't clean they also have roaches. The shuttle is anything but dependable we were left strainded several times and forced to pay for a taxi. I can go on but I think I've said enough to warn people from staying here. More

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IHGCare, IHGCare at Crowne Plaza Hotel Houston- Medical Center, responded to this review
3 February 2012

Dear 333mam, Thank you for taking the time to convey your comments regarding your recent experience with us. I am most disappointed and concerned to read your comments. I would greatly appreciate further information regarding your stay in order that I can investigate further. We have sent you a private message to obtain additional details about your experience. Sincerely, Brenda... More

ebanda2188
Brownsville, Texas
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 30 January 2012

The standard room I reserved was small but clean. The beds were soft with soft pillows. The bathroom was small. But it had no stuffed up sink or tub . The shower head worked well with a decent flow of water so I didn't have to struggle with having soap left behind. The room did NOT have a musty hotel... More

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WifeofMichael
Houston, Texas
Contributor
12 reviews
12 helpful votes
3 of 5 stars Reviewed 22 December 2011

The hotel lobby was very beautiful and our room at first glance was very nice. We stayed in the Tower and had two double beds with a view of Reliant Stadium from the 6th floor. The bathroom had in some of the corners what appeared to be a mild mold issue. The heater would not kick on and we didn't... More

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IHGCare, ihgcare at Crowne Plaza Hotel Houston- Medical Center, responded to this review
26 December 2011

Dear WifeofMichael, Thank you for taking the time to write a review of your stay at Crowne Plaza Hotel Houston- Medical Center. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. We would like to express our sincere apologies for the shortcomings you experienced... More

1TexasTee1
Houston, Texas
Reviewer
4 reviews
6 helpful votes
5 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

We checked in at the Crowne Plaza - Medical Center on a Friday night and were greeted by two persons at the front desk. They were very cordial and checked us in within minutes. We were given our room keys, card with passcode for free internet access along with another sealed envelope hand printed with our names which they said... More

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RadioHost
Beaumont, Texas
Contributor
16 reviews
14 helpful votes
4 of 5 stars Reviewed 27 November 2011

I have been to this property several times before, and have always been satisfied. The room was clean when we checked in, bedding was clean, TV was not a big screen, but had adequate channels and picture quality. The complimentary in room WiFi internet was very fast, and supported 802.11n as well as a, b, and g speeds. In the... More

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Saleh Mouasher, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review
29 November 2011

Dear Guest, It was a pleasure to have you as our Guest at the Crowne Plaza medical Center, your positive comments and compliments to our facilities and Staff is very much appreciated, we value your opinion and take Pride in improving upon our service. We have shared your comments with our Staff, especially where we need to maintain higher standards,... More

kelso4001
Houston, Texas
Senior Reviewer
9 reviews
4 of 5 stars Reviewed 18 November 2011

Went there a week ago, had a great time. Shuttle will take you anywhere within 5 miles which a great help for those who are going to visit relatives at the medical center. The room was clean and the whole place was better than the crown plaza in downtown. Real close to the reliant stadium for a visit to support... More

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Saleh Mouasher, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review
26 November 2011

Thank you for the great review, we are strategically located close to all areas in and around Houston, even our shuttle service is available for longer distances than most hotels in Houston, we give special attention to all our guests and in particular to all patients and their visitors, being close to reliant stadium is an advantage that we share... More

Kate C
California
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 15 November 2011

I stayed here while interviewing at the Medical Center, and thought it was great. My room was in the main tower, which I believe has been recently renovated because my room was really nice (a lot better than I would have thought after reading these reviews). Everything was clean, bed was nice and soft, bathroom was new-ish, complementary wifi was... More

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Sandzi
Irvine, CA
Contributor
11 reviews
14 helpful votes
1 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

My husband and I spent two nights at this hotel. We were there for a business conference. The hotel is very tired, needs a good cleaning and management that pays attention to details. The desk clerk told us we had "a complimentary upgrade", however our room was a small standard room that fronted the very noisy freeway. But (wow!) we... More

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Saleh Mouasher, Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review
3 November 2011

It saddens us very much to hear about some of the challenges this Guest experienced, Our goal is to meet all the guest expectations, we have done work throughout the property and we are in the process of doing more to upgrade the property. We appreciate the comments stated by the Guest, but also would like to highlight that our... More

ReelzInkProduction
Rio Rancho, New Mexico
Reviewer
3 reviews
1 of 5 stars Reviewed 28 October 2011

I prepaid my room for 7 nights. Traveling to Houston I wanted something comfortable, clean and quiet during my business trip, but instead I got an unwelcome visitor, a rodent, a mouse! I was changed to another room, but was not able to sleep very well. I don't recommend this hotel at all. The building was Gulf Coast, third floor.... More

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Saleh Mouasher, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review
19 November 2011

I am very sorry to hear about what the Guest indicated, but would like to highlight that our property goes through regular Pest control visits and we find this issue very irregular, we have directed more attention towards this particular room, and we are glad to report that no pests or Rodents were found anywhere in or around the property. More

ang3ldu5t
Austin, Texas
Senior Contributor
23 reviews
39 helpful votes
3 of 5 stars Reviewed 12 September 2011
3
people found this review helpful

I usually wouldn't stay in a hotel in Houston, but my sister's apartment was chock-full of other family members so I went to Priceline to find a good deal. I was hoping to get a hotel closer to Greenway Plaza, but this wasn't too far from that area. I got the room via Priceline for $51 on a Saturday night... More

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