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Sheraton Houston West


Hotel class 3.5 of 5
11191 Clay Road, Houston, TX 77041
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Reviews you can trust

100% Recommend
4.5 of 5 stars 10 reviews
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4 of 5 stars
CaitlinK   37 contributions
Phoenix, Arizona
4 Feb 2010 | Trip type: Business New

This is a fairly new property so the rooms are quite nice. The location is fine, there are a few restaurants nearby. The staff is very friendly, and overall this is a nice place to stay if you need to be in this area. more

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4 of 5 stars
qi0004   1 contribution
New Orleans
4 Jan 2010 | Trip type: Family

We stayed at this new Sheraton on the New Year weekend for three days; everything about this place is almost perfect. We requested free refrigerator, mini microwave and baby crib, which have been sent to us quickly. Wireless internet is free. Room is spacious, and the desk and shower area are good. Everything is new and clean. The staffs in... more

Management response from
Fourpointsgm, General Manager

Hello; Thank you for the comments about your familes stay. I was pleased to read that you enjoyed the hotel and that you found great value from our frequent Web Specials. We are always updating our specials throughout the year. I hope your able to take advantage of our current specials and we look forward to welcoming you back very...

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5 of 5 stars
Retinadoc   1 contribution
Jakarta
29 Dec 2009 | Trip type: Family

We came to the Sheraton Houston West for family reasons and were there over the Christmas. This our family's third stay here and we would not think of staying anywhere else. The staff were genuinely interested in our comfort and even sent up a microwave and refrigerator so we would have no problems over Christmas Day when most restoaurants are... more

Management response from
Fourpointsgm, General Manager

Hello; Thank You for the great comments about your most recent visit. Our teams strive to exceed our guests expectations, we are very passionate about ensuring that each of our guests are well cared for during their visit and that all the comforts of their temporary home away from home are provided. We look forward to seeing you again in...

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5 of 5 stars
PartyMartiniHouse   262 contributions
pearland, tx
9 Sep 2009 | Trip type: Couples

We stayed at this new Sheraton on the Friday night of Labor Day weekend. Everything about this place is nice. The hotel is super clean. Check-in was easy and the staff is very friendly. Our room was very modern with a big flat screen TV and the bed was very comfortable. I believe they even ironed the sheets! When I... more

Management response from
Fourpointsgm, General Manager

Hello; Thank you for the comments about the hotel. I was delighted to read that you enjoyed the new Sheraton Sweet Sleeper Bed. We have received hundreds of fantastic comments about the bed and off course the pillows! I hope we'll see you again on your next return trip to Houston. Warm Regards; Mark Weatherill

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5 of 5 stars
planetz7   5 contributions
Rapid City
19 Jul 2009 | Trip type: Couples

We stayed here for a week while visiting family. From check-in to check-out we didn't encounter any problems whatsoever. Every staff member was polite and courteous. The room was large and had a huge desk with lots of working space facing the window. Lots of attention went into the detail of the room as in the shape and space. The... more

Management response from
Fourpointsgm, General Manager

Hello; Thank you for the great feedback, I was delighted to read that your overall visit was an enjoyable one! Thank you for the feedback about the cleaning chemicals, we are very passionate about cleanliness at the hotel and pride ourselves on our cleanliness standards. Thank You for the comments I will work with our Housekeeping Manager to address this...

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5 of 5 stars
Rosetta13k   12 contributions
Austin, TX
16 Jul 2009 | Trip type: Family

We enjoyed our stay in this hotel. We liked the fact that it was new and we got a good rate. They were very accommodating† and brought up a microwave and refrigerator up to us when we requested one. We slept great on the beds. We had breakfast downstairs in the restaurant and had great service. We will definitely stay... more

Management response from
Fourpointsgm, General Manager

Hello; Thank you for the feedback! I was delighted to read that your overall experience at the hotel was an enjoyable one and that the Mini Fridge/Micro Wave combo unit was useful during your stay. We introduced these units several months ago as an on call amenity, the feedback from our guests has been very positive. I hope we'll see...

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4 of 5 stars
desitulip   1 contribution
NEW YORK
31 May 2009 | Trip type: Couples

I really enjoyed my stay here. Everything is new and super clean. I was really impressed by the hotel staff. They let us check out later than usual and we had no problems. Also found a great deal for the stay. Would highly recommend if you have a car or need to be in that area. more

Management response from
Fourpointsgm, General Manager

Hello: Thank You for taking the time to comment on your stay at the hotel. I am delighted that we exceeded your expectations. The hotel opened 8 months ago and has been getting very positive comments about the services and the overall quality of the hotel. I hope to see you again when your travels bring you back to Houston....

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4 of 5 stars
enilk3   61 contributions
New York City, New York
2 Mar 2009 | Trip type: Business, Solo travel

Stayed here two nights while in Houston for business. The new-ness of the hotel was evident as it was one of the cleaniest I'd ever stayed in. Staying on the top Royal Club floor was worth it as it included free breakfast in the morning and appetiziers in the evening. Also provided free snacks, fruit and bottled water throughout the... more

Management response from
Fourpointsgm, Manager

Hello; Thank You for your comments, I was delighted to see that your stay was an enjoyable one and that the services and amenities the hotel offers met your expectations. The floor you stayed on is called the Sheraton Club floor and also includes complimentary local calls, complimentary toll free calls and turn down service( on request) I hope well...

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5 of 5 stars
CajunKeen   16 contributions
Fort Worth
14 Feb 2009 | Trip type: Family

Just got back from a one night stay at this wonderful hotel! Booked the bed and breakfast promo on the hotel website for $99. The hotel is clean, modern and tastefully decorated. The beds and bedding were very comfortable. The breakfast for 2 was a really nice made to order breakfast selected from a breakfast menu. The total bill for... more

Management response from
Fourpointsgm, Manager

Hello; Thank you for your comments, I am delighted to read that you enjoyed your overall stay and found great value in our weekend promotion that currently includes breakfast. This is a short term promotion which is available through May 2009. I hope your travel plans will bring you back to Houston soon as we would love to welcome you...

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4 of 5 stars
SoonerBlake   1 contribution
Dallas, TX
19 Nov 2008 | Trip type: Business, Solo travel

The Sheraton Houston West has only been open since November 7 and you can definitely tell! Everything is new and fresh feeling inside. Rooms are spacious, have a great desk/working area and only come with showers, not bathtubs (to my knowledge). The sheets are still stiff and paper-like but I have slept very well both nights of my stay so... more

Management response from
Fourpointsgm, Manager

Hello: Thank you for your comments! it is great to hear from our customers, the hotel does feature two primary types of guestroom accomodation, we have rooms with one king bed and a double deep stand up shower, we also have rooms with two double beds that feature a bath tub. The hotel provides complimentary shuttle service within a 5...

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Sheraton Houston West Address

11191 Clay Road, Houston, TX 77041
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