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Extended Stay America - Houston - Westchase - Richmond Hotel Reviews

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All 437 Houston hotels

Extended Stay America - Houston - Westchase - Richmond

2.5 of 5
3200 West Sam Houston Parkway South, Houston, TX 77042
Hotel amenities
Extended Stay America - Houston - Westchase - Richmond
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71%
Ranked #109 of 437 hotels in Houston
4.0 of 5 stars 35 Reviews
15 traveller photos
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35 reviews from our community

    Trip type
Traveller rating
    18
    7
    2
    5
    3
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
“Expensive”
1 of 5 stars Reviewed 19 May 2013 NEW via mobile

Smells like smoke horribly won't switch me to non smoking staff was very stuck up and rude because I'm a young female. Did not receive garbage bags or anything to clean my own room with since they don't clean but every 7 days

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See 2 more reviews by Jayjayyy for Houston
1 review
“Just satisfactory”
3 of 5 stars Reviewed 13 May 2013 via mobile

You need to provide CNN international, SKY News, BBC, Aljazeeral etc for lnternational guests. The present channels are 100% america. The beds matressers are old and soft. The passage and rooms have bad odor

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Austin, Texas
1 review
“Find a hotel with cleaner rooms that are in better repair.”
2 of 5 stars Reviewed 23 April 2013

This property has not fully been upgraded to the Extended stay standard their new logo would suggest. Maybe it was just the room I was given, but I doubt it. Most Extended stay hotel rooms are better than this.

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Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
24 April 2013

Your review for our hotel was recently brought to my attention. I am sorry to hear that you had concerns with your room and the rest of the property. I can assure you that we have refreshed the hotel and are still working to enhance both its appearance and atmosphere. Still, I will be speaking with my staff to ensure... More

Houston, Texas
1 review
“Excellent location to Reside”
4 of 5 stars Reviewed 21 April 2013

I have resided in other hotels located in the same area. Extended Stay America Westchase - Richmond staff are very professional! They definitely try to accomodate you and your request as much as possible. The price is a little bit higher than some other hotels in the area; however, at the end of the day: YOU GET WHAT YOU PAY... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
24 April 2013

It is so rewarding to read that you had a enjoyable stay with us. The staff and I truly enjoyed your kind comments, especially about Brittany, Jessica, Jernine and our housekeeping team in general. All work extremely hard to provide a safe and comfortable environment for our guestts to enjoy. Thank you again for your review. It would be our... More

1 review
“Just like home”
5 of 5 stars Reviewed 12 April 2013 via mobile

I love my stay here.....i am trying to find a better price deal for next week so I can pay too stay another week I love it everything is rite here for u at this location n the front desk are sweet as goal....thanks to all

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Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
24 April 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay and that the front desk staff have been so sweet to you. It is our goal to provide great service to all of our guests, so I am happy we were able to do that for you!... More

Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Keeping it Positive”
4 of 5 stars Reviewed 8 April 2013

My actual stay began @ Hartsfield International Atlanta Airport as a new comer, coming to Houston! Frassled & Trying to connect the dots prior to my arrival. I called Extended Stay America-Houston Westchase-Richmond, as I knew my hotel atleast! I wanted ground transportation information too the hotel. And, there she was over the phone same staff member as reffered by... More

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Saints01Houston, Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
12 April 2013

Dear 904ericm Thank you so very much for your nice review of our Extended Stay Richmond property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Dirty, dingy, depressing”
2 of 5 stars Reviewed 4 April 2013

Dirty, dingy room. All beige, no color, worn and dirty, fluorescent lighting = Depressing. Broken main light fixture (stopped working after being on for 10 min), and another lamp had a loose switch which made it difficult to turn on. Window only had blackout curtain, no top sheer - so to let in daylight, the whole curtain had to be... More

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Saints01Houston, Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
5 April 2013

Dear Interplanet_Janet_TR Thank you for taking the time to review your stay on September 27 , 2012 at our Extended Stay Westchase Richmond location. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am eager to respond to your issue. Please know... More

Tomball, Texas, United States
1 review
“I really enjoyed my stay there!”
5 of 5 stars Reviewed 16 March 2013

I really enjoyed my stay there, i was there on business and a staff member by the name of Jeannine was very polite ad professional, which inturn made my stay more comfortable. The service as far as room and cleaning, was decent couldnt complain. Despite rumors the place was tidy to my knowledge, i was okay with the location. I... More

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Saints01Houston, Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
18 March 2013

Dear Lamechiao Thank you so very much for your nice review of our Extended Stay Westheimer property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation... More

1 review
“Nice for a few nights!”
4 of 5 stars Reviewed 16 March 2013 via mobile

The motel is pretty nice overall, however, they do not offer regular amenities like shampoo, conditioner, lotion, etc. The motel is in prime location so the price they offer is very nice. Though not listed on their website, they offer a "grab n' go" breakfast which consists of little muffins, granola bars, fruit, & coffee. I would much rather walk... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
18 March 2013

Dear Hotelcritic1234 Thank you so very much for your nice review of our Extended Stay Westchase Richmond property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is... More

Santa Cruz, California
1 review
2 helpful votes 2 helpful votes
“DIRTY and GROSS!”
1 of 5 stars Reviewed 18 February 2013

I stayed here for business purposes. My corporate office wanted to use Extended Stay exclusively for our business travel since I will be visiting Houston frequently. I placed my severe objections to that, and we will no longer use Extended Stay for business travel. The facility is more like a motel-the "non-smoking" room I had was dirty and smelled of... More

Was this review helpful? Yes 2
Saints01Houston, Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review
19 February 2013

I received a copy of your review, and wanted to take a moment to personally respond. The room smells, toilet with the stains and the hair in the restroom you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am meeting with the manager and the staff and discussing these... More

 
 
Extended Stay America - Houston - Westchase - Richmond
Extended Stay America - Houston - Westchase - Richmond
4.0 of 5 stars 35 reviews
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Additional Information about Extended Stay America - Houston - Westchase - Richmond

Also Known As:
Houston Extended Stay
Extended Stay Houston
Address: 3200 West Sam Houston Parkway South, Houston, TX 77042
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#13 Best Value Hotels in Houston
#88 Family Hotels in Houston
Price Range: £
Hotel Class:2.5 star (2.5*)
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Extended Stay America - Houston - Westchase - Richmond
3200 West Sam Houston Parkway South
Houston, TX 77042
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