It's pathetic that a hotel charges more for a pet fee than the actual room expense itself. Then management's explanation is that "there is a sign on the counter that specifies this policy". GREAT customer service people, really. Obviously this Hilton chain does NOT want repeat customers. more

We travelled down to Houston for a soccer tournament and stayed here. Although it was a bit tricky to find, the location worked out perfectly as there was great dining within walking distance and a mall too. We arrived on a Thursday in time for their manager's evening snack. More like a full meal that tasted great. The unfortunately only... more

A little hard to find at night, even with GPS, but a good stay. Evening reception lite dinner with beer and wine was great and saved over going out. Pool was closed for remodel. more

This great hotel features a spacious room with either one or two bedrooms. Each bedroom has it's own bath, and there is a kitchen in each room. The suite I stayed in also had a fireplace, but it was a little to hot out to use that. I also liked the No-Charge-Guarantee Pay-Per-View system--you don't get charged for a movie... more

This is our second stay at this property. We last stayed here for a week while in the process of moving. It makes a great "home away from home". Last night, we returned to Houston and stayed there just one night. It still was an enjoyable stay for one night. Our rate was $151 (AAA rate), which might seem a... more

I stayed in this hotel for one night while in houston and that was one night too long. The hotel feels old and forgotten. The room I was in was dark with a view of a cement wall about 10 feet away from the window. The bathroom was not clean, which is a deal breaker for me. In addition the... more

The HWS Willowbrook is located right in the middle of the Willowbrook Mall area, a shoppers paradise! It is also convenient to quite a few restaurants/bars. The hotel itself is about 30 minutes from downtown Houston. I was very happy with the clean room, full breakfast and evening dinner. They have a very friendly staff and I would not hesitate... more