Hilton is proud of this property. Value for the dollar is a bit out of whack. The rooms and public areas were clean. The restaurants and price of cocktails were quite high. Internet access in room at $14.95 plus tax should be an amenity included for the price of your stay. Access to meeting rooms for our function was convenient....
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Stayed at the Hilton while in Houston for a work trip. My conference was at the adjoining convention center - location couldn't be beat.
The hotel was exactly what you'd expect for business travel. Complimentary USAToday outside the door, a number of bars and restaurants - adequate but unremarkable - and a well equipped fitness center. The wifi was a...
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Dear nycreba,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We are very sorry for your taxi experience, but all we can saw is we are very proud of Landon in showing he cared for, valued and respected you as our guest. The level of detail you provided on how he provided exceptional customer service is appreciated and...
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You can't beat the convenience of walking across sky bridge to convention center, especially helpful in rain. The restaurant/bar on 24th floor isn't open, so no option for a view of Minute Maid Park or skyline. Bar is place to meet fellow attendees and Cafe food is fine and reasonably priced. Rooms meet the standard for a Hilton.
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Dear DartSkiDoc,
Thank you for taking the time to share your Hilton Americas-Houston experience on TripAdvisor.
We look forward to welcoming you back.
Regards,
Hilton Americas-Houston
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This was the second time I have stayed at this hotel for a business convention. There are several reasons to stay. They include the location convenient to the convention center, quick courteous check-in and friendly staff.
But the downside is an appearance of penny pinching by a $200+ per night hotel. They have a policy of a significant per day...
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Dear Travelingphrogg,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We appreciate you recognizing our location, quick check in and our friendly team whom we are especially proud of. We also appreciate your loyalty and staying with us a second time.
We are very sorry on how you feel about our internet charges. While we are comparable to...
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This Hilton is your regular business convention Hilton hotel. Reasonable rooms, clean and efficient service. It is a big hotel that connects to the connection center. Located in downtown area within walking distance of a coupe of reasonable night life spots and resturants. However it is located far from major shopping malls. Executive floor does not have free alcoholic drinks...
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Dear Soothed,
Dear
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
While we may not be in walking distance to the Galleria Mall, we are conveniently located across Discovery Green and the Toyota Center, a short walk to the Houston Pavilions, Minute Maid Park, Houston Center (our mall downtown) and the MetroRail that can take you quickly to...
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This is my third trip to this hotel and it is always a good experience. Check in was fast and courteous. The room was very nice with a great view of downtown. I did see a few housekeeping issues the first day but they were taken care of right away. Hotel is very convenient to all downtown attractions including the...
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Dear Chalyn251,
Thank you for taking the time to share your Hilton Americas-Houston experience on TripAdvisor.
Our apology for the early housekeeping issues you had early in your stay but glad to hear they were remedied quickly.
As you mentioned, we have a very convenient location as are the only hotel in Houston connected to the George R. Brown Convention...
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I've been here on several layovers for work and I like the location next to the Discovery Green, Convention Centre and Minute Maid Park. Check-in is always pretty fast at the group counter and the rooms are pretty big. Although, some of the rooms have a bit older carpets that have a slightly musty smell. Usually, my stay here is...
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Dear GlobetrottingBabe,
Thank you for sharing your Hilton Americas-Houston experiences on TripAdvisor.
We are pleased to inform you that all of our guest rooms have been completely renovated since your last visit, including new carpeting in guest rooms and guest corridors. The response we have been receiving from our customers has been outstanding and our product re-enforces the quality service...
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I am a regular visitor to Houston and also am Hilton Diamond member, so I have stayed at the Hilton America's many many times and usually found it a pleasant enough experience.
However, last night I arrived to be given a pretty mediocre room on the 18th Floor Concierge Level. I was also given a meal voucher, presumably as a...
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Dear Lion_in_Exile,
Thank you for sharing your visit to the Hilton Americas-Houston on TripAdvisor.
Our apologies on the experience you encountered on your recent visit. We are confident your next visit will be more pleasant just as your previous ones have been as well as the many other guests who have commented on their great stays at the Hilton Americas-Houston....
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Stayed in Jan. '12 for a convention. Like most Hilton properties, the Americas was beautifully appointed, and well staffed. Guest services was extremely efficient and courteous. I am always excited when we can utilize Hilton for a trip, because my expectations are more often than not met and exceeded. Stay here for instant access to the convention center, downtown, and...
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Dear jasonst1,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We appreciate you recognizing our guest services team and our AAA Four Diamond rated hotel.
As you mentioned, we are the only hotel in Houston conveniently connected to the George R. Brown Convention Center, very close to Minute Maid Park (Home of the Houston Astros), next to both...
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Down to guest sevices, whom notified security. I was completely grateful and amazed when I was contacted. And told my wallet had been found by security. Someone was on their way up with it. Whoooo. Close one. This was no ordinary weekend. This particular weekend they were hosting the olympic marathon. Across the street. They were sold out. Thank You...
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Dear scenic4u,
Thank you for taking the time to share your Hilton Americas-Houston experience on TripAdvisor.
The integrity of our team is very important to us and we appreciate your recognition. We are proud of our team and we enjoy recognizing them with feedback such as yours.
Thank you again for your review and we look forward to welcoming you...
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