My wife and I stayed at the Hilton Americas - Houston December 2011 and was pleased with the acomodations. However, the staff represents another matter. Upon checking in the receptionist offered no greeting, smile or other. Nor did she express gratitude for our business as she brushed us off for another customer. The other matter is with the Conceirge/Valet. I...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We are very sorry for the level of service you encountered and have reviewed your comments with our team. We pride ourselves on great customer service as the many other reviews have highlighted.
Mr. Angell, thank you for connecting with us in order to restore your loyalty...
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Stayed the Fri-Sun following Thanksgiving. Originally booked only one room, but realized two were needed. Desk gave us a 2nd room at same rate (99.00) so that was a plus. Later found out rates are different from 89-139 and maybe more for same accommodations...... hmm. Rooms are clean, no noise, and well appointed. Beds and linens clean! Lobby areas are...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor and spending your holiday weekend with us.
Our apology for your lock and wi fi challenges but glad to hear the lock problem was resolved quickly. In addition to complimentary wi fi in our lobby, we also offer it complimentary to all Hilton Honors Gold and Diamond...
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I stayed here for the Senior Nationals that were played in the attached convention center in June of 2011. Other than a problem with the door lock which they came and fixed right away, the hotel was great. Our rate included a continental breakfast every morning which was very nice. We also loved that we didn't have to go outside...
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Dear Valued Guest,
Thank you for sharing your experience at the Hilton Americas-Houston on TripAdvisor.
We really enjoyed hosting the 2011 Summer National Senior Games and are pleased you as well as many others enjoyed themselves. It was nice to see you were able to use our great facilities like our roof top pool and Jacuzzi with great views of...
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My sister and I always stay at the Hilton Americas for Quilt Festival. We've decided this year that two days is just not enough. Next year we look forward to three days at this magnificent hotel. Our room was very clean with a great view of Discovery Green. Even though the weather was very chilly, we were able to use...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We appreciate your kind remarks about the friendliness of our team. We want every guest and team member to feel cared for, valued and respected.
We are conveniently located to the many great area attractions including the only hotel connected (as you mentioned) to the George R....
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If you need to be in downtown Houston then this is where you should stay. The consierge service representatives were very knowledgeable. They helped us pick out, and made our reservations, for all of our dining.
The rooms were very nice and cleane.
My only recommendation is to hire a driver. The cab service for Houston is awful. We used...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
Thank you for your nice comments on our concierge team and our nice, clean rooms.
Our apologies for the taxi service you experienced and we recommend you contact the City of Houston, Administration and Regulatory Affairs, at 832.394.8803 to share your experience.
Thank you again and we...
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Great place to stay for the Thanksgiving Parade. The hotel staff was very friendly. I stayed at this property in past for both business and pleasure and always leave with a great experience.
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
As you mentioned, our location is very convenient for the Thanksgiving Parade and we enjoyed hosting everyone attending the festivities.
We appreciate your loyalty and being your hotel of choice when staying in Downtown Houston.
Thank you again and we look forward to welcoming you back.
Regards,...
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This is the fourth time I've stayed at the Hilton Americas for the International Quilt Show held at the George R. Brown Convention Center in Houston. Hotel is the perfect location for the show and provides a wonderful place to come and go from. Would recommend this hotel for anyone who is attending the quilt show.
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Dear Valued Guest,
Thank you for sharing your experience at the Hilton America-Houston on TripAdvisor.
Although we are the only hotel connected to the George R. Brown Convention Center, we do not take our great location for granted and work hard to ensure all of our guests receive AAA Four Diamond service on a consistent basis.
We truly appreciate your...
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Perhaps the weakest appetizers for cocktails in the Club lounge for Hilton Honors I've ever been to. No hot food, just cheese, crackers and vegetable crudites and dip.
Continental Breakfast however was average.
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Dear Valued Guest,
Thank you for sharing your experience of our Executive Level Lounge on TripAdvisor.
We are very sorry you were disappointed in what our Executive Level Lounge. Your overall rating for the hotel was very low even with the other criteria you scored represents a higher rating. While our guests enjoy our Executive Level Lounge services, more importantly...
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Just returned from a large convention and stayed at this property for 5 nights. The property definitely lived up to the Hilton's usual first class standards that you would expect in a a property of this class. Very convenient to the George Brown convention center with enclosed walkways direct from Hilton lobby 2nd and 3rd floors. Rooms spotless, comfortable, Great...
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Dear Valued Guest,
Thank you for sharing your experience at the Hilton Americas-Houston on TripAdvisor.
We appreciate your comments and wonderful remarks. It is nice to hear your experienced our AAA Four Diamond rated service and facilities.
As you mentioned, we are conveniently connected to the George R. Brown Convention Center (and the only hotel in Houston that is connected)....
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Great location for visiting downtown Houston, baseball games, good restaurants, conventions and the theaters. We drive into Houston for a date night about once a month and try to stay at this hotel. The hotel has pet friendly policy so our small dog enjoys our date night in Houston. The restaurant serves a good breakfast, a buffet, menu or continental....
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We appreciate your loyalty and allowing us to be part of your special getaway.
Thank you again and we look forward to welcoming you back.
Regards,
Hilton Americas-Houston
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