Do NOT stay here if you are travelling to / from Houston George W Bush International airport. A return "shuttle" costs more than the hotel room and apparently you have to book it in advance - a taxi is the same price! There are plenty of hotels in the Houston area that offer a free, regular shuttle service to the airport. The staff were very unhelpful and unknowledgeable and there was no one available in all of Best Western to deal with my complaint - very surprising considering it is "The world's largest hotel brand". I would not stay at a Best Western hotel again. more