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Omni Houston Hotel Westside


Hotel class 4.0 of 5
13210 Katy Freeway, Houston, TX 77079
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Reviews you can trust

87% Recommend
4.0 of 5 stars 42 reviews
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By trip type
All (42)
Friends getaway (0)
[ Date ] [ Rating ]
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4 of 5 stars
Lake Geneva
25 Sep 2009 | Trip type: Business

We stayed at the hotel for almost three weeks, as my husband was in Houston on business. We were given a good sized room, with seating area and comfortable bed. The bathroom was also a good size. I used the hotel gym on most days, and during the day time it was empty. It was well air-conditioned and there was... more

Management response from
Mary Landry, Executive Assistant

Thank you so much for your wonderful comments. I am very sorry you had issues with our pool side service. I have shared your comments with our senior staff so that they can look into providing more service at the pool. I am also sorry the pool was too crowded on the weekends. There are some weekends in the summer...

Wonderful
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5 of 5 stars
Houston, Texas
11 Aug 2009 | Trip type: Couples

My husband and I stayed here one night to celebrate our Birthdays. We booked the French Kiss package...it was wonderful. When the hotel found out it was our birthday weekend they sent up a dessert. management also called to verify everything was good with the room. The service here is exceptional! If you are not an Omni Select member, I... more

Management response from
Mary Landry, Executive Assistant

Thank you so much for staying with us and for your wonderful comments. I am happy to know the staff was able to make your birthday special. I hope you will visit us often. We truly appreciate your business and the opportunity to be a part of your birthday memory.

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5 of 5 stars
Naperville, Illinois
9 Aug 2009 | Trip type: Business, Solo travel

I stay frequently at this hotel on business trips and they know how to look after their frequent travellers. That said, even without the perks of being a special guest, this is a very comfortable hotel. The design is interesting - an all glass facade surrounds a very large atrium, with a large pool of fish, and a waterside restaurant.... more

Management response from
Mary Landry, Executive Assistant

Thank you so much for staying with us and for your wonderful review. I am so happy you enjoyed your stay with us. I appreciate you sharing information regarding the Cafe being slow at times and not enough low calorie items. I have shared your information with our Director of Food and Beverage so that he can look into these...

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4 of 5 stars
Northern Brit
3 Jul 2009 | Trip type: Business

I thoroughly enjoyed my stay at the Omni. Rooms are spacey, clean & well fitted out. The public areas are very pleasant & comfortable. I joined the frequent guest program that gives you free internet access & complimentary morning beverages delivered to your room. This is well worth the effort, as a small bottle of water supplied in the room... more

Management response from
Mary Landry, Executive Assistant

Thank you so much for your great review and comments. I am happy to know that the staff was able to accommodate your needs. Thank you also for joining out Select Guest Program. We are very proud of the perks and amenities that this program has to offer and will be available to you at any Omni during every stay....

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4 of 5 stars
Delhi
7 Jun 2009 | Trip type: Business, Solo travel

This was a great experience, nice and clean rooms and good service. The location is somewhat not so good, but they provide shuttle service to make up for it. This includes pick up and drop facility. more

Management response from
Mary Landry, Executive Assistant

Thank you so much for your wonderful review and comments. Although I am very happy with your 4 star rating, we will continue to try to exceed our guest's expectation and hopefully receive all 5 stars. Thank you for staying with us. We truly appreciate your business.

poor service
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1 of 5 stars
sulphur,la
23 May 2009 | Trip type: Couples

had a very poor stay..room not clean, noise in halls, fire alarm for no reason, and poor breakfast....no help from managment when i ask for discount because of bad sevice..don't go...shawn m. sulphur,la. more

Management response from
Mary Landry, General Manager

Mr. Meadows, I am sorry you feel you did not get a response from Management for the issues you stated. It is my understanding that our management team has spoken with you and e-mailed you on several occasions, even offering you compensation, which you declined. I am also sorry you felt the fire alarm was for no reason. Our associates...

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4 of 5 stars
Boston, MA
23 Apr 2009 | Trip type: Family

Had a great experience during our 2-night stay at the Omni Houston Hotel Westside. Great staff. Omni-style, personalized service. Elegant, beautiful hotel. The indoor/outdoor parking garage is conveniently connected to the hotel lobby. The hotel is right off highway I-10 so it is easy to get in and out. Could be a little noisy in the night if your room... more

Management response from
Mary Landry, General Manager

Thank you so much for your wonderful comments. I am so happy your enjoyed your stay with us. We truly appreciate your business and hope you will visit us often.

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5 of 5 stars
San Marcos, TX
3 Apr 2009 | Trip type: Couples

We went to Omni Westside for a weekend getway. The staff was very friendly, and even upgraded our room! The hotel was very clean, and has spacious rooms. I would recomend this hotel to anyone. more

Management response from
Mary Landry, General Manager

I have read your wonderful review and I am so happy you enjoyed your weekend getaway. Thank you so much for staying with us and for recommending us. We truly appreciate your business and strive to exceed your expectations on every visit.

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5 of 5 stars
Chicago, Illinois
19 Feb 2009 | Trip type: Couples

Terrific service, attention to detail. Upon learning it was a special occasion, staff sent us chilled champagne, strawberries, and a lovely small flower arrangement. Quiet corner room with robes. Breakfast buffet was delish with plenty of fresh berries, crepes made to order, etc. 3 story lobby with ponds + colorful koi swimming in the lobby ponds. Will return again soon.... more

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5 of 5 stars
New Orleans
1 Dec 2008 | Trip type: Couples

My wife and I had the pleasure of spending one night at this hotel. The bed was probably one of the most comfortable that I have ever slept in. Hotel experience was great. Location is not for tourist. Not much in the immediate neighborhood. However, no one travels through Texas without a car! more

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Omni Houston Hotel Westside Also Known As

  • Omni Hotel Houston
  • Omni Houston
  • Houston Omni
Address: 13210 Katy Freeway, Houston, TX 77079