I stay at the Lancaster every time I come to town for the symphony. It is a family-owned hotel and you can tell. They treat guests as friends, the beds are, as my daughter says "like sleeping on a cloud", their location is beyond perfect for anyone going to the symphony, theater, or ballet. This is my 3rd year as... More

It is one of the great historic places in the USA. The ambiance is phenomenal, recreating the "good old times". The staff is very friendly and accommodating. The restaurant has gourmet cooking. It is quiet and dignified - the perfect place for a pre-show dinner. The bar is open late. We stay at this hotel 3-4 times a year. I... More

The Lancaster is offering a fun "booking game" if you want to participate when booking the hotel? The Lancaster is a lovely, historic hotel. We have stayed many times. The hotel is undergoing upgrades throughout the establishment and they are doing a very good job of keeping as much of the charm as possible but modernizing the hotel to accomodate... More

We didn't stay over night we only ate in the restaurant. I should say bistro, cause the place is small. We went for our anniversary. The baked oysters were amazing. The filet was so tender with a light sweet smoky flavor that is hard to describe and hard to forget

The Lancaster was tremendous on every point. Though within 2 blocks of the Opera on the night we were going it was raining to hard to walk. The hotel shuttle came to the rescue on both taking us and picking us up. All the employees were courteous and friendly The bistro restaurant food was well above expectation and very attentive... More

Valet, front desk, restaurant, and other staff were nice and professional. It is $35.00 for the valet and you will need to valet park. I picked this hotel for the great location and because I found it at a decent rate. Even though this hotel is being renovated, my husband and I loved the atmosphere and the history of The... More

As most reviews have already noted the location is ideal as it was in the main hub of Houston.However this is one of the only positives I could describe,much to my disappointment.I have stayed in numerous hotels in America for both business and pleasure and not once have I come across front desk and mangerial staff as rude and obnoxious... More

First business trip to Houston. I stayed here 8 nights and the hotel was excellent. The room was a nice size - not too small, not too big, and the bed - honestly - the most comfortable I've ever slept in. The room was serviced daily to a very high standard. The complimentary wi-fi service was relatively fast and reliable... More

I recently stayed at The Lancaster and i have to say i have never experienced such poor customer service in a long time. From my initial arrival to my departure i felt that the staff which i encountered (with the exception of breakfast staff) were very unhelpful and rude. As a paying guest i found this extremely unacceptable. The management... More