I came in to Houston to visit some clients. When I pulled up the door man greeted me and offered to carry my luggage. I thought he was exceptionally friendly. When I went into the lobby/ front desk area the hotel looked dated, I was a little concerned. Check in was quick, nice staff. The room again was dated, but... more

The hotel valets scratched our rental car and would not take responsibility for the accident. Then, when I left my coat in the room after checking out, I called immediately, only to be told that the coat was not there. When I called repeatedly for the next couple of days, saying I was 100% sure I had left my coat... more

For those that do business in Houston, Texas sometimes its hard to find quality & price at the same time. I'm usually afraid of staying in older hotels but The Lancaster pleasantly surprised me. This past November I had a 3 day business trip and I needed something downtown but I had a budget. Many of the hotels downtown will... more

Went to concert in the downtown area, and did not want to drive home, so we booked a 4* via Hotwire. Check in/out was easy , and the staff was very helpful. But the condition of the hotel was less that spectacular. It's an older hotel, so I expected to trade some wear for character. Fixtures are old (knobs, faucets),... more

My husband and I checked into the hotel approximately 3 hours ago and checked out 10-15 minutes later. I was a guest at the hotel a few years ago and I must say that I was quite surprised by its present condition. The arrival: when we arrived, the valet attendant was not available nor was the door attendant. It took... more

I shared a room with a colleague for a conference and although the location was pretty good the step inside the front doors said it all. There was this unpleasant aroma, the lifts looked very old (one poor couple that was already in a lift I approached could not get it to go up because the door on the other... more

We reserved the Lancaster through Hotwire and for the price it was a very nice hotel for a quick getaway to Houston. The downtown location worked well for us, easily within walking distance of the top Houston attractions. As for the hotel, it is an older style hotel with a helpful, friendly staff. The room is on the smaller side... more

I travel for business and recently spent 4 nights at the Lancaster. The first room they gave me was on the second floor, right above the valet parkers - it was too noisy. Next, they have me this teeny little room on the 14th floor that was smaller than my walk in closet at home, I stayed on night, but... more

We have stayed at the Lancaster several times over the past 18 years, and the decor has remained the same. Unfortunately on our last visit the sheer curtains were actually torn as was one of the couch cushions. The room was large, space for folding clothes is lacking, but the area is otherwise well appointed. Service was impeccable as usual.... more