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Westin Galleria Houston Hotel

4.0 of 5
5060 West Alabama Street, Houston, TX 77056 (Great Uptown)
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Westin Galleria Houston Hotel
Ranked #76 of 437 hotels in Houston
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375 reviews from our community

Traveller rating
    129
    105
    81
    39
    21
See reviews for
Families
54
 
Couples
53
 
Solo
31
 
Business
195
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Houston, Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

Of course the location is great...located inside of the largest mall in the city so convenient to ALL shopping, restaurants, etc. if you don't want/need the mall scene, you can enter off of West Alabama and walk directly into the hotel, bypassing the shops. The rooms are large w comfy beds, great showers, and lovely city views.

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See 3 more reviews by TheKidd26 for Houston
Austin, Texas
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

Went for a family weekend with 3 and 6 yr olds. Highly recommend for families as far as location. No issues with staff or maid service. Everyone was friendly. Rooms were simply decorated but clean. Pros: fast elevators large comfortable rooms low hallway noise on 18th floor didn't hear neighbors upstairs or next door location to mall, restaurants kid play... More

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See 7 more reviews by AJEDav for Houston
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
22 May 2013

Dear AJEDav, Thank you for providing such a detailed review of your experience at our location. We are thrilled that you and your family enjoyed your visit to Houston and that we could provide you with a comfortable experience. We appreciate the warm comments about the friendliness of our staff and your delight in our surrounding attractions. We do apologize... More

china
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 19 May 2013 NEW

Good hotel, great situation but the most outrageously priced breakfast ever! The only other option was Starbucks or MacDonalds! As we were undertaking a 7 hour journey on amtrek we had to eat something

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Wausau
Top Contributor
123 reviews 123 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

Be aware that its not all inclusive. They charge to use the business center and parking too. That was about $100 more than I expected for my four night stay. Other than that it is a very good hotel with walking access to a mall and some good restaurants. We also had trouble with maid service. Did not get our... More

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See 6 more reviews by QCWilly for Houston
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
22 May 2013

Dear QCWilly, Thank you for taking a moment to tell us about your experience. It is unfortunate that you experienced challenges with the housekeeping service and we apologize that you were not given a proper explanation or resolution to your challenges. We strive to provide a rejuvenating experience for our guests and regret that we fell short in delivering on... More

Marden, United Kingdom
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW via mobile

One night stopover on the way home after a fantastic Disney Cruise. Huge room with loads of room for an extra bed for our 4 year old and literally attached to the shopping centre. Brilliant. The gym is in a converted like conference room. Breakfast is in a restaurant in the shopping center. The service was poor - felt like... More

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Austin, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 13 May 2013

Good quality hotel. Can't beat the location if shopping at the galleria. Room was nice, all employees encountered were professional and personable. There was more than ample free, self parking. The price of breakfast was a little absurd for a hotel of any star rating. I was in a room right next to the elevators, but it wasn't loud enough... More

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Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
22 May 2013

Greetings Antoine L, We certainly appreciate you taking the time to share your experience on Tripadvisor.com. We are thrilled you enjoyed your stay and we appreciate the warm and refreshing compliments on our location and our staff. We look forward to having you as our guest again in the future. With kind regards Benjamin M. More

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 7 May 2013

Stayed here with family to watch nephew in a swim competition. The room was very nice and our request for a roll out bed was quickly & pleasantly accommodated. There are so many things to do and a variety of really good restaurants right there in the mall.....so many shops, so little time. Everything was so convenient, from parking to... More

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Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
11 May 2013

Greetings, Thank you for providing us with your recent feedback! We are thrilled you enjoyed your stay and we hope that your nephew’s competition went well for him. We greatly appreciate all of the warm comments regarding our area of Houston. You are correct in that there is a wide variety of attractions and restaurants within the area and we... More

McAllen, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 7 May 2013 via mobile

Have been staying at this hotel for this past year and is a great hotel. You actually stay inside the galleria mall and can go shopping all day. Rooms are clean and the beds are great. Don't think twice and reserve this wonderful hotel.

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Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
22 May 2013

Greetings Fobis23, Thank you for your warm remarks and for sharing your experiences at our hotel. We are thrilled to hear that you have enjoyed your time with us and we look forward to having you as our guest again! With kind regards, Benjamin M. More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 May 2013

I flew in from Chicago with my brother to see family in the burbs. Hotel is extremely convenient with the car rental on site. The Galleria was awesome, the hotel is connected to it,though I didn't have much time to shop. The mall has plenty of restaurants no matter what your budget is, but they are mostly chains you may... More

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See 2 more reviews by Chimille for Houston
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
17 May 2013

Greetings Chimille, We are thrilled to hear that you enjoyed your stay and certainly appreciate you taking the time to share these warm comments with us. I am glad that we were able to offer you directions within our area and we hope that you enjoyed your dining experiences in the Houston Galleria area. We look forward to having you... More

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 May 2013

The hotel is right inside the shopping mall. I am a SPG Platinum member. I got upgraded to a hi floor room only and not a suite. There is no lounge. I was offered points or continental breakfast. I'll probably get more if I stay at another Starwood property. AS a platinum member, I have to pay for internet. I... More

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Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
11 May 2013

Greetings Tom Y, Thank you for taking time out of your schedule to share your experience with us. It is unfortunate that you found our location to be below your expectations regarding the benefits a Platinum Starwood Preferred Guest receives. If at all possible, please contact us at wecare@westin.com. As a Platinum guest, your Wi-Fi should have been complimentary and... More

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Hotel Summarization (Beta)

What travellers say

  • Very nice(21)
  • Room service(18)
  • Daily grill(17)
  • Valet parking(13)
  • Heavenly beds(5)
  • Business center(5)
  • Shopping mall(5)
  • Front desk staff(5)
  • Only problem(4)
  • Flat screen TV(3)

Additional Information about Westin Galleria Houston Hotel

Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in Houston
#61 Business Hotels in Houston
#84 Family Hotels in Houston
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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Westin Galleria Houston Hotel
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