Stayed one night for business. Quiet rooms ( paperthin walls) and great comfy beds. Connects to the downtown tunnel system or to KBR building via skywalk. Only a couple blocks to the metro train to Reliant Center. Perfect for Texans football or the rodeo. Great value for the price.
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Hi Karen P,
We are happy that you enjoyed your stay and that you found our beds to be comfortbale and the perfect location for both business and visiting Houston's top attractions! We hope to have you as our guest again very soon!
Happy Travels!
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I need to start this with a caveat - if I was basing the review off the staff alone, the hotel would be 5 stars. We felt welcomed from the moment we got there until the moment we left. There was a problem with our initial room assignment in the computer so we had to wait 10 or 15 minutes...
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Hello HappyTraveler,
Thank you so much for taking the time to share your recent experience with your fellow "happy travelers"! We are very proud of our team and the service we provide to our guests and it thrills them to hear the positive feedback, we will certainly share the praise with the team.
More importantly, we do appreciate your honest...
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NEW YRS EVE 2011 ...I must say that this is one of the best places i've stayed at in a very long time, First off when you drive up theY valet park youR vehicle and treat you like royalty. My husband and I got the romance package which comes with breakfast and let me tell you the breakfast was amazing...
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Hello Jamie L.,
I am so happy to hear that you and your husband enjoyed your Romantic getaway and that our staff exceeded all of your expectations! Be sure to come back and stay with us again soon, we are currently doing some upgrades to our rooms and I think you will like what you see! Oh and by the...
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Stayed for 3 nights over the NYE. Booked using the 5K points per night as a Platinum member so a bargain (NYE was $300 per night rate). Was upgraded to the exec floor (10th) so no freeway noise. Given free breakfast coupons for our whole stay which was good-(pity the breakfast wasn't!). Room dated but adequate. LCD TV and comfy...
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Dear Guest,
Thank you for taking the time to share your recent stay at our hotel with others. We value all of our guest's feedback and I will be sure to pass along your comments in regards to the Breakfast Buffet, I am disappointed that it did not exceed your expectations. We typically receive great comments about our Breakfast Buffet...
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We stayed here for 3 nights over the new year period, the hotel is fine a few small issues like the gift shop had holiday hours that was not advertised only a small thing but when you feel like getting some potato crips its annoining that you can't , in the hotel book states that it's open until 9pm and...
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Hello Recent Guest,
Thank you for sharing your experience with us. We are dispapointed to hear that there were a few areas that did not meet your expectations. Great comments in regards to the Gift Shop hours, we will be sure to better communicate with our guests if there are any changes to the standard hours in the future to...
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Stayed for one night while out on the town in Houston. Room was very clean and tidy. Staff were friendly and helpful. Shuttle was good too.
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Hello Airlinekits,
We are happy to hear that you enjoyed your recent stay with us and that you found your room to be clean and the staff friiendly! We are currently finishing up some upgrades to our guest rooms so when you come back, you'll have a clean, NEW room!
We hope to have you as our guest again soon!
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Stayed there for a week, staff was helpful -not like WOW but ok-, the property is outdated, could use a renovation.
Wifi was good. Room service was good, but the meals at brazos restaurant really not that healthy (buffalo wings, pizza...stuff like that).
Elevators are kinda fast and work well. Very clean, good beds. Hotel shuttle will take you anywhere...
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Thank you for taking the time to share your feedback with us. We are planning guest room renovations to be completed by the end of this year, we would love to invite you back to experience us the New Crowne Downtown in January 2012! We hope to see you again soon!
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I was looking foward to my stay in Houston and this hotel but what a total disappointment! I stayed here because of training. I checked in and the room was so outdated. The hot water lever in the sink did not work, the toilet constantly ran, the bed squeaked when you turned and was terribly uncomfortable, the wallpaper was peeling...
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Dear Guest,
I am dispapopinted to hear that you found your stay with us unacceptable. I can assure you that this is not our standard and our goal is to make it right. I can tell you that our GM reads every review and I respond to every review personally. My responses are not "Cookie Cutter" responses but I do...
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We recently stayed at this hotel, and found it to be very pleasant- clean, convenient,
and a very congenial staff, particularly Marcela Majia, a front desk person. Marty and Dinah.
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Hi Marty and Dinah,
We look forward to having you back as a guest at our hotel soon! We love that you took notice of our great service and our staff appreciates the compliments! You will be thrilled to know that when you do come back this year, we will have completed our guest room upgrades!
We look forward to...
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I was in Houston for a week for a business trip and loved this hote! The Staff was very friendly and helpful! The parking was extremely expensive but given that I was downtown, I didn't really expect it to be cheap. Overall, it is a great hotel that is close to everything! Will definitely be back!
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