I chose the Westin Oaks because the conference I attended was held at the hotel. This place -- rooms and service -- need a makeover. I booked my room well in advance and arrived at the hotel only a few hours after check-in, but they were unable to give me any room except one next to the elevator. It was... more

I stayed at the Westin Oaks for 2 nights and I had a great experience. The hotel is connected to the Galleria Mall which offers plenty of shops and restaurants. Rooms are clean, spacious and quite elegant. Loved the big flat screen tv! Service is impeccable and I did use many of the hotel services: dry cleaning, business centers (in... more

If the towels and stuff sitting on the desk in the room didn't have the Westin logo, one wouldn't realize this is a Westin. On the bright side the rooms were nice and big plus the front desk staff was very nice. If you want to be near the shopping, you can't get much better. Free parking in the Galleria... more

My husband and I decided to take our daughter to the Galleria for a shopping weekend. After reading all the reviews on this website, I was afraid of this hotel. There was no need to worry. Yes, the hotel is in need of an update. However, things are not as bad as other reviewers have stated. We were in room... more

This hotel is no better than a decent, older Holiday Inn. If you pay for and expect Westin quality, you will be disappointed. I note (after my stay, of course) that the manager has posted responses on this site saying that upgrades are coming, but that does not help when you're already there and is no consolation to the guests... more

Booked this hotel for $89 on Priceline. For that rate, it was a great deal, even though as other reviewers have noted, it is an older property and not a shiny sparkling new one. My room had been appropriately renovated to reasonably modern standards. The location was extremely convenient for my meetings in the Galleria area. I don't think I'd... more

Brought 9 y/o to Jonas Bros. concert and had cancelled room at another hotel since the westin is in the Galleria. The rate was very reasonable so I was a little worried that the price would be indicative of the stay..WELL we had a corner room on the 16th floor overlooking the pool and it was HUGE! Very comfortable, A/C... more

This place is a huge waste of money, stay somewhere else! A/C so loud and ineffective I thought I was in an old motel with a window unit. There are no fridges or microwaves in the rooms, internet costs $10/day (come on Westin!), mold in the bathroom under peeling wallpaper, the water temp went from luke warm to scalding and... more

I was a little hesitant of this hotel after reading the reviews but decided that the location was more important. My sixteen year old daughter and I went for a shopping trip and had a wonderful time. Upon arrival, the valet service was very helpful. My vehicle was too large to park in the underground garage so they suggested I... more