Charged me for a night I didn't stay there and refused to give me a credit. Even though I offered to stay there another night. Holiday Inn blamed Expedia and Expedia blamed Holiday Inn Express My son will soon be a student in Huntsville. I had hoped this would be my hotel for visits. Not anymore. Picking another hotel or... More

From the time we checked in we were welcomed with great people behind the desk. After we got up to our room we got a call from the desk asking if everything was ok. That was a first for us. The beds were comfortable, the room was big. TV was great. The only issue we had was as we were... More

Nice indoor pool and hot tub. Rooms are big with refrigerator, microwave, big enough bathroom. Decor looks new and modern. No outdoor space to sit outside. Ok to park motorcycles under front entrance area. Free breakfast. Not where google maps has it... That's a best western. This is on other side of interstate. Walking distance to restaurants.

Stayed one night. Requested king bed. Room #1-Bathroom light did not light. Maintenance unavailable. Only queen beds left. Room #2-Shoes stuck to bathroom floor. Housekeeping unavailable. Room #3-Purchased ice cream at hotel pantry before realized refrigerator/freezer not cooling due to ice buildup. Switched lights off for bed. Room hall light flashed red, like a strobe light. Switched it on. Normal.... More

I have occasionally overnight in Huntsville. Did Priceline for the first in this city and got the HIE (it's classified as a 2.5 hotel for P/L bidding purposes) for a mere $40 before taxes. Great room. Large with HDTV (all HD channels, I believe), microwave, minifridge, comfy bed with 4 pillows. Free wifi and two free computers in the breakfast... More

I don't usually stay at this chain, but it was very nice. The room was very clean and it was much larger than I had expected. The decor was nice. The hotel is fairly new and is located right off the access road of 45. It is set slightly back from the highway so I couldn't hear any traffic, which... More

Wow, Wow!!! I can't say more about this hotel. I am a Gold Member with Priority Rewards and this was my first time at this hotel. I just left San Antonio from a competitor and this was such a step up and it was awesome. Upon entering the room, it just took my breath away. From the crown molding, dark... More

My first experience with the Huntsville location was on the phone, and was exceptional. A nice man, Darryl, helped me with my reservation, as I was travelling with a disabled child, and needed special accomodations. He was VERY nice and helpful. I was in need of a handicapped accessible room, as well as an early check-in if at all possible;... More

You would think a Priority Club member, who stays at this HIE on business for at least 3 weeks each month (including weekends) could get resolution for a problem. Not only does this hotel charge the wrong credit card (after being given the "right" one numerous times) but things in the "safe" storage area have gone missing. THe manager of... More