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All 2 Kaufman hotels

BEST WESTERN La Hacienda Inn

2.0 of 5
200 East Highway 175, Kaufman, TX 75142
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61%
Ranked #1 of 2 hotels in Kaufman
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21 reviews from our community

    Trip type
Traveller rating
    7
    5
    3
    1
    5
Date Rating
Billings
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 May 2013

So much highway noise you couldn't sleep. The king bed was so old it rolled to the middle. The manager was almost rude. i reserved 2 king rooms and one ws a queen. The manager called me at 7AM to tell me there was a no show on my reservation. I reserved 2 rooms and we were both there. Then... More

Was this review helpful? Yes 1
desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
7 May 2013

Dear anita a, Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously. It helps us gauge what we are doing right and... More

Ruidoso, New Mexico, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 13 April 2013

I absolutely loved this hotel when I checked in. It had everything I needed for a few days stay. When I took a shower the next morning I noticed the toilet bowl was not clean on the outside, kind of toward the back and didn't want to venture a guess as to what was on it. The maid immediately came... More

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desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
7 May 2013

January 5, 2013 Dear ChaimainrOR, Thank you so much for taking the time to leave us your valuable feedback. Please accept our deepest apologies for the issues you had encountered specifically over the cleanliness of the room. Your comments will be looked into and will be discussed with the housekeeping team. Thank you for bringing this matter to our attention.... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 March 2013

We have stayed at the Best Western, in Kaufman, several times. We love it! It's always clean, great service & fresh hot breakfast. We always get the room with the jacuzzi tub. It has a mini fridge & microwave. Great value!

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desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
7 May 2013

dear sparkymel, Thank you for reviewing our hotel. I am happy that you had a comfortable stay with us and a good breakfast to start your day. Thank you for sharing your experience. Have a wonderful day! Tommy General Manager More

Clute, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 15 August 2012

Made our reservations under Best Western site so assumed it was Bestwestern! Our reservation was for Aug. 14th (made on Aug. 12th) We were in Kaufman on business but our plans got changed in the morning of the 14th so we went to the motel in person at 11:30 a.m to cancel. We were informed that we had to have... More

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desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
21 August 2012

hello sir, sorry that you had to go thru some trouble to cancel the room. then reservation you made at our hotel was thru expedia partner site and it show expedia on our fax. so the expedia was the one who had charged your credit card and i was just simply charging expedia credit card. the reason i told expdia... More

1 review
4 of 5 stars Reviewed 6 May 2012 via mobile

Service was good. Room was clean and updated for such an old building. Hot breakfast buffet was good, but definitely a little neglected. The buffet area looked like it had been unmanned for at least an hour. The only big complaint was the empty pool. My seven year old daughter was very disappointed that we were not going to be... More

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Management response:
10 July 2012

We do take your compliments and concerns seriously, and sorry for your daughter being very unhappy due to pool being empty. However, we are glad that you stayed with us at the Bestwestern. The hotel has to be in compliance with the recent changes for the American with Disabilities Act for Public Pools and Spas. The rule requires hotels and... More

Lubbock, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 26 February 2012

this is undoubtedly the worst of all the Best Westerns that I have stayed in. The sheets were stained and they were not clean by any means. never make reservations there!

Was this review helpful? Yes 1
desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
27 February 2012

Good Day unitedstatessue, On behalf of our entire Housekeeping team, I would like to apologize for not exceeding your expectations. Our goal is to provide excellent service to our guest's. I would like for you to please contact me via email pachecombwny@gmail.com so that we can discuss this matter. We hire a new Housekeeper that day and she was under... More

Houston, Texas
1 review
5 of 5 stars Reviewed 20 February 2012

I was starting to wonder if there were still such a thing as good customer service. The staff was absolutely outstanding. They were professional, courteous, accommodating...absolutely top notch! The facilities and room were great. Couldn't imagine a better stay...unless of course if it were free!

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desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
21 February 2012

We appreciate your feedback regarding our hotel being a "good customer service". We want to thank you for the feedback because we strive continuously to have our hotel positioned as a nice place to stay for our guests when they stay with us. We will include your comments into our ongoing Service Improvement program so that we can continuously improve... More

forney
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 January 2012

Picked this place after reading reviews for many other hotels in your area. It was a great choice for our week in small town in kaufman tx. hotel Very safe, clean and great staff. your breakfast was very very different then all the hotel i have stayed in past. the spanish egg (eggs, sausage, tomato, chills and onion) was great... More

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desitommy2005, Manager at BEST WESTERN La Hacienda Inn, responded to this review
18 January 2012

thank you for your review. we do our best to take care of our guest like family memeber. More

meridian
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 January 2012

We were quite comfortable in this hotel and location was just right. I would love to recommend this hotel also to every body.

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Kaufman, Texas
1 review
5 of 5 stars Reviewed 1 January 2012

we book hotel thru hotel.com and the they booked us for smoking kind bed and when we check it at hotel the front desk gave us key for smoking room and i went back to office and spoke to manager and he gave us nonsmoking room. he also told us that he cant change the room because what ever he... More

Was this review helpful? Yes
desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
3 January 2012

Thanks you for taking the time to make us aware of the great experiences you and your guests have had with our hotel. It is our goal to create a home away from home for all our guests and to go above and beyond to exceed their expectations. we can offer our guest the best of what they need. I... More

 
 
BEST WESTERN La Hacienda Inn
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Super 8 Terrell Dallas Area
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Terrell, TX
3 of 5 stars 17 Reviews
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Additional Information about BEST WESTERN La Hacienda Inn

Also Known As:
Best Western Kaufman
Kaufman Best Western
Address: 200 East Highway 175, Kaufman, TX 75142
Phone Number:
Region: United States > Texas > Kaufman
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Kaufman
Price Range: £
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Welcome to BEST WESTERN La Hacienda Inn!With its affordable rates and generous amenities, this Kaufman hotel is the perfect place to stay when visiting popular local attractions and area businesses. Even as the only hotel in town, we strive to provide extraordinary service and abundant amenities, ensuring your stay is an affordable, comfortable and memorable one. Delight in drifting off to sleep each night in the comfortable beds and waking up to a hot, complimentary full breakfast. Your spacious, well-appointed room also offers many other wonderful amenities, including a desk, free Wi-Fi, cable satellite television with 130 channel lineup, a coffeemaker and so much more. Traveling on business? You'll be ensured a productive trip with Lab Corporation, Trinity Valley Electric, Oak Grove Texas Water Supply, Cornwell Trucking Company and many more local businesses all within minutes of this Kaufman hotel. Whether it's for work or leisure, many corporate travelers also enjoy a round of golf at Kemp Golf Club and Creekview Golf Club - both are 10 miles or less away. This Kaufman hotel also offers easy access and a short commute to so many of the area's attractions, including Kaufman Veterans Memorial and Tanger Outlet Center. Sports enthusiasts looking for a thrill should definitely visit Thunderbird Speedway, RPM Speedway and Dallas Raceway.As the world's largest flea market, many guests also delight in checking out Canton Trade Days during their stay at this Texas hotel. If you're looking for a big city adventure, downtown Dallas is only 30 miles away. Come back to this Kaufman hotel after a day of sightseeing or working and relax in the outdoor pool and hot tub. This Texas Best Western also offers many other wonderful amenities, such as barbeque grills, a business center, a safe deposit box, free parking, a convenience store, meeting facilities and complimentary coffee, fresh-baked cookies and popcorn. For friendly service and a comfortable stay, book a room at BEST WESTERN La Hacienda Inn today and save! ... more   less 
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