We were placed into 2 star apartment instead of 3 star room that we have booked without any explanation, they have put us full board instead of just breakfast, but we could not really use anything but breakfast because we were away at the dance competition most days. Last day they have asked us to move to another room. Food... More

We have stayed here twice and both times we havent been disappointed with our stay. Both hotels in the complex are good albeit furnishings are a tad dated! The maid service is excellent and good choice of food for a 3 star hotel with plenty of fresh bread, which can be a rareity in Spain! The only disappointment would be... More

My husband and I returned on Friday from a week at the Pionero and enjoyed every minute! It was the perfect Autumn getaway for some last minute sun before winter sets in. We have read some unfavourable reviews on here recently but we only have good things to say! The hotel was spotlessly clean throughout and the bedrooms were cleaned... More

I stayed at this hotel last week and I must say that I was impressed with the cleanliness of the hotel. Thats as far as the good things go.The staff however was very rude on many occasions, but did help me out when my neighbours next door insisted on watching television very loudly at 1.30 in the morning. The food... More

Just returned from a five night stay at this hotel - travelled with my twelve year old and neither of us could fault the service, cleanliness,food and overall hospitality from all the staff. More

Just returned from one week at Pionero. Staff rude and unhelpful. Food same every night, Mostly luke warm and mostly covered with garlic. Breakfast, garlic sausage, garlic on tomatoes, garlic mushrooms. I asked the Thompson rep about this and she said "Oh, they cater for Spanish people" Childrens entertainment non-existant except 9-9.30 at night a screen came up on the... More

We (two couples) went to this hotel October 2011. Good food spoilt by never being hot enough. The animation team worked their socks off. there was some realy good entertainment brought in. The main thing about this hotel was that the disable facilities were realy some thing. Got a disabled buggy? No problem, plug it in over there. while we... More

I stayed here the first week in October with my sister and 2 year old son and couldn't have been happier. I was worried after reading other reviews about the rude staff and the busy pool but my mind was quickly put at ease. The staff where very civilised and helpful. The cleaning, maintenance and entertainment staff where particularly nice... More

Just returned from our second trip to Santa Ponsa Park/Pionero complex as we had such a good time there 2 years ago. This time was not quite as good as before when we were in the Santa Ponsa Park, we could use the facilities in both hotels but this time we were put in the Pionero (which we were fine... More