this is the worse hotel you could ever stay at, the bedrooms are really dirty the floor was filthy when we arrived we had to clean the floor and bathroom ourself there was hair everywhere even under our bed sheets! the tv didnt work, the bedding wasnt changed all week! we had to actaully pinch towels from the troll because... More

i basically went there last year on a college trip, yet i wasnt in the place much it was so bad, the pool was never cleaned out for the whole week i was there, there was dead flys in the pool and also someone had went to the bathroom so we had told the hotel and they basically took it... More

Totally inept service - booked a holiday with them needing them to cater for many young people who were travelling with us - they got all the details wrong despite countless calls to have the information changed. When I got to the hotel, they had no knowledge of some of the members of our party being on the booking -... More

Booked a last minute 3 night break for our honeymoon on a budget. We tell the agent about a place in alcudia we'd previously been to, we new what we wanted and they suggested the pins as was on a par with hotel Jupiter. Trusting them we went. Got to the pins, tidy on the outside, tidy reception. At reception... More

Our recent trip was as we expected from reading reviews and generally doing our homework! we found Santa Ponsa the ideal place to stay for travelling around Majorca brilliant bus service enabled us to go out and about every day. Santa Ponsa Pins Hotel is tired and in need of complete overhaul but the staff are friendly and very overworked!... More

I read the other reviews before booking. I wanted an inexpensive week in the sun, Money was really important. The hotel staff were always kind and helpful, you did have to hunt them down as they worked the desk and the bar area. Not a big hotel so was seldom a problem. Main reception was clean and tidy, public toilets... More

The hotel is a 5 min walk to the beach in a lovely quiet area, there are two supermarkets next to it for all the essentials.  Rooms are clean and tidy, balcony with view onto the pool and bathroom is a little tired.  Pool is lovely and gets the sun until after 6pm, the sun loungers have seen better days... More

going by the other reviews that i had read, was not sure about this hotel, anyway arrived on saturday 25th august and was pleasantly surprised it looked nice from the outside, we went into the reception and spoke to the guy who was there he seemed nice, but our room was not ready at this time, so went into the... More

I realy dont know why people complain about the PINS, we had a great time and met some lovely people ( the non moaners ). The staff were brill and couldn't be more obliging. The manager & manageress, (Angel & Michelle) were so good to us. My wheelchair was left in the office as lifts are small, at the insistance... More